Customer Service and Store Operations Manager

7 days ago


Chanhassen, Minnesota, United States Holiday Companies Full time
Job Summary:

The Customer Service and Store Operations Manager is a key role at Holiday Companies, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our stores.

Responsibilities:
  • Customer Satisfaction: Foster a culture of excellent customer service by providing coaching and guidance to store staff on effective communication, problem-solving, and conflict resolution skills.
  • Facility Condition: Maintain a safe and clean store environment by monitoring equipment performance, reporting any issues to management, and performing or supervising general housekeeping duties.
  • Merchandising: Ensure product areas are stocked, rotated, and displayed attractively, promoting freshness, appeal, and easy access for customers.
  • Sales Controls: Implement sales procedures in accordance with Company policies, including accurate transaction entry, cash handling, and shift sales analysis.
Requirements:
  • High School Diploma or Equivalent: Required
  • 6-12 Months Retail and Management Experience: Preferred
  • Business and Customer Service Principles: Knowledgeable in planning, organizing, resource management, and leadership skills.
  • Effective Communication: Ability to communicate clearly and concisely, both verbally and in writing.
  • Adaptability: Willingness to work flexible hours, including evenings and weekends, as needed.
Work Environment:
  • Indoor Work: Approximately 95% of work will be performed indoors, with occasional outdoor tasks such as cleaning parking lots and taking out trash.
  • Noise Exposure: Occasional exposure to noise from machinery and equipment.

Earn an Estimated $55,000 - $65,000 per year



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