Customer Service and Store Operations Manager
7 days ago
The Customer Service and Store Operations Manager is a key role at Holiday Companies, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our stores.
Responsibilities:- Customer Satisfaction: Foster a culture of excellent customer service by providing coaching and guidance to store staff on effective communication, problem-solving, and conflict resolution skills.
- Facility Condition: Maintain a safe and clean store environment by monitoring equipment performance, reporting any issues to management, and performing or supervising general housekeeping duties.
- Merchandising: Ensure product areas are stocked, rotated, and displayed attractively, promoting freshness, appeal, and easy access for customers.
- Sales Controls: Implement sales procedures in accordance with Company policies, including accurate transaction entry, cash handling, and shift sales analysis.
- High School Diploma or Equivalent: Required
- 6-12 Months Retail and Management Experience: Preferred
- Business and Customer Service Principles: Knowledgeable in planning, organizing, resource management, and leadership skills.
- Effective Communication: Ability to communicate clearly and concisely, both verbally and in writing.
- Adaptability: Willingness to work flexible hours, including evenings and weekends, as needed.
- Indoor Work: Approximately 95% of work will be performed indoors, with occasional outdoor tasks such as cleaning parking lots and taking out trash.
- Noise Exposure: Occasional exposure to noise from machinery and equipment.
Earn an Estimated $55,000 - $65,000 per year
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