Customer Service Representative
6 days ago
Job Summary:
The La Quinta Inn & Suites Powell is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the highest standards of professionalism.
About the Role:
- Provide warm and welcoming hospitality to guests, responding promptly to their needs and inquiries.
- Efficiently manage check-in and check-out processes, resolving any issues or concerns that may arise.
- Process payments, verify guest information, and maintain accurate records.
- Utilize computer systems to access and update guest information, room assignments, and billing details.
- Maintain a clean and organized work environment, adhering to hotel standards.
Requirements:
- High school diploma or equivalent required.
- 1-5 years of prior guest service experience in a hotel setting preferred.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
- Ability to multitask, work efficiently under pressure, and adapt to changing situations.
- Strong problem-solving skills, with a proactive approach to resolving guest complaints and concerns.
What We Offer:
- A competitive salary range of $35,000 - $45,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
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