Customer Service Representative

6 days ago


Powell, Wyoming, United States La Quinta Inn & Suites Powell Full time

Job Summary:

The La Quinta Inn & Suites Powell is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the highest standards of professionalism.

About the Role:

  • Provide warm and welcoming hospitality to guests, responding promptly to their needs and inquiries.
  • Efficiently manage check-in and check-out processes, resolving any issues or concerns that may arise.
  • Process payments, verify guest information, and maintain accurate records.
  • Utilize computer systems to access and update guest information, room assignments, and billing details.
  • Maintain a clean and organized work environment, adhering to hotel standards.

Requirements:

  • High school diploma or equivalent required.
  • 1-5 years of prior guest service experience in a hotel setting preferred.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
  • Ability to multitask, work efficiently under pressure, and adapt to changing situations.
  • Strong problem-solving skills, with a proactive approach to resolving guest complaints and concerns.

What We Offer:

  • A competitive salary range of $35,000 - $45,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

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