Customer Service Representative

1 week ago


Atlanta, Georgia, United States Harvestsherwood Full time

Job Summary

The Customer Service Representative at Harvest Sherwood is responsible for interacting with customers to resolve issues and provide information in response to inquiries about products and services. This role involves de-escalating customer concerns and supporting customers by providing product/services information and resolving any emerging problems with accuracy and efficiency.

Key Responsibilities

  • Listen to customer concerns and complaints to identify the causes of the problem.
  • Select appropriate responses to customer issues and work quickly to resolve them.
  • Answer customer questions about available products and services.
  • Escalate complex issues to management for resolution, providing background information as necessary.
  • Anticipate customer needs and follow up with previous customers to ensure successful resolution.
  • Perform and coordinate special projects as assigned.

Requirements

  • 3+ years of experience in customer experience, preferably in the food industry.
  • Excellent customer service and communication skills.
  • Flexibility to work varied shifts.
  • Experience working in a fast-paced, changing environment that requires accuracy, multi-tasking, and efficient communication.
  • Demonstrated initiative, urgency, commitment, and ability to manage multiple competing priorities simultaneously.
  • Demonstrated ability to manage conflict, build consensus, and facilitate problem-solving and collaboration in a matrix environment.
  • Bi-lingual in Spanish preferred.

Benefits

  • Competitive benefits package, including paid vacation, health insurance, and a 401K plan.
  • Equal employment opportunity employer.


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