High-End Guest Experience Specialist

7 days ago


Aspen Hill, Maryland, United States Marriott International, Inc Full time

We are seeking a highly skilled Concierge to join our team at The St. Regis Aspen Resort.

About the Role

This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences. As a Concierge, you will be responsible for responding to guest requests, providing information about the property and surrounding area, and ensuring overall guest satisfaction.

You will be the primary point of contact for guests, answering calls, monitoring services, and adhering to company policies while maintaining a professional appearance.

Key Responsibilities
  • Respond to guest requests for special arrangements and services
  • Provide information about the property and surrounding area, including special events and activities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems
  • Monitor club lounge for seating availability, service, safety, and well-being of guests
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • No related work experience is required, but previous experience in hospitality or customer service would be an asset
Benefits

We offer a competitive salary of $24.72 per hour, as well as a range of benefits, including:

  • Healthcare benefits
  • Flexible spending accounts
  • 401(k) plan
  • Earned paid time off and/or sick leave
  • Life insurance
  • Disability coverage
About Us

The St. Regis Aspen Resort is part of Marriott International's portfolio of luxury hotels and resorts. We are committed to delivering exquisite experiences for our guests, and we believe that our employees are the key to our success.



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