Chief Customer Success Officer
7 days ago
Energy Impact Partners
About Us:
We're a leading coalition of corporate partners working together to drive the energy transition and achieve net-zero carbon emissions. Our teams collaborate closely to identify, fund, and scale new technologies and business models that support this goal.
Job Summary:
We're seeking an experienced Vice President of Customer Experience to join our team in New York, NY. As a key member of our Customer Experience team, you will own key relationships with Fortune 500 companies, including leading global utilities, energy suppliers, and large consumers.
Main Responsibilities:
- Serve as Relationship Manager: Provide feedback to internal teams while building and nurturing trusted, long-lasting relationships with partners.
- Develop Strategies: Collaborate with the Head of Customer Experience and Impact to develop strategies to provide exceptional support to limited partners and ensure satisfaction across all touchpoints.
- Create Enabling Infrastructure: Create infrastructure that empowers other relationship managers at EIP to operate efficiently and delight their customers.
- Manage New Partners: Manage and support new partners and ambassadors through their onboarding process.
- Plan Firm Events: Plan, support, and conduct follow-ups for quarterly and annual deliverables, including quarterly account planning and quarterly business reviews.
Requirements:
- High-Touch Client Relationships: Experience managing high-touch client relationships.
- Credibility as Trusted Advisor: Credibility as a trusted internal advisor on key trends and markets.
- Prior Experience in Energy: Prior experience in energy or demonstrable ability to learn a complex industry quickly.
- Strong Analytical Skills: Strong analytical skills and capability to assess complex business cases.
- Excellent Communication Skills: Excellent verbal and written communication skills.
- Independent Mindset: An independent mindset and intellectual curiosity.
- Teamwork: A proven track record of working effectively on a team and being a good teammate.
Benefits:
The estimated salary for this role is $160,000-$190,000, with discretionary bonus available.
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