Chief Customer Success Officer

7 days ago


New York, New York, United States Energy Impact Partners Full time

Energy Impact Partners

About Us:

We're a leading coalition of corporate partners working together to drive the energy transition and achieve net-zero carbon emissions. Our teams collaborate closely to identify, fund, and scale new technologies and business models that support this goal.

Job Summary:

We're seeking an experienced Vice President of Customer Experience to join our team in New York, NY. As a key member of our Customer Experience team, you will own key relationships with Fortune 500 companies, including leading global utilities, energy suppliers, and large consumers.

Main Responsibilities:

  • Serve as Relationship Manager: Provide feedback to internal teams while building and nurturing trusted, long-lasting relationships with partners.
  • Develop Strategies: Collaborate with the Head of Customer Experience and Impact to develop strategies to provide exceptional support to limited partners and ensure satisfaction across all touchpoints.
  • Create Enabling Infrastructure: Create infrastructure that empowers other relationship managers at EIP to operate efficiently and delight their customers.
  • Manage New Partners: Manage and support new partners and ambassadors through their onboarding process.
  • Plan Firm Events: Plan, support, and conduct follow-ups for quarterly and annual deliverables, including quarterly account planning and quarterly business reviews.

Requirements:

  • High-Touch Client Relationships: Experience managing high-touch client relationships.
  • Credibility as Trusted Advisor: Credibility as a trusted internal advisor on key trends and markets.
  • Prior Experience in Energy: Prior experience in energy or demonstrable ability to learn a complex industry quickly.
  • Strong Analytical Skills: Strong analytical skills and capability to assess complex business cases.
  • Excellent Communication Skills: Excellent verbal and written communication skills.
  • Independent Mindset: An independent mindset and intellectual curiosity.
  • Teamwork: A proven track record of working effectively on a team and being a good teammate.

Benefits:

The estimated salary for this role is $160,000-$190,000, with discretionary bonus available.



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