Healthcare Operations Director

3 days ago


Longview, Texas, United States CHRISTUS Health Full time

CHRISTUS Health seeks an experienced Administrative Director of Emergency Services to oversee the delivery of safe and efficient quality nursing care for patients and their families.

The ideal candidate will have a Master's Degree, minimum 3-5 years clinical patient care experience in a relevant setting, and minimum 5-10 years of healthcare management experience. They must hold an RN License in the state of employment or compact.

We estimate the salary for this position to be between $110,000 and $140,000 annually, depending on location and qualifications.

Job Responsibilities

• Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families

• Ensuring consistent application of nursing services policies and standards throughout the organization

• Monitoring patient outcomes and quality and effectiveness of nursing care

• Overseeing performance of managers and teams; identifying and addressing staff training and development needs

• Medical staff, department heads, and administrators in matters related to nursing service and strategies

Standards:

I. Financial Management: Recognizes the impact of reimbursement on revenue; understands the relationship between value-based purchasing and quality outcomes with revenue and reimbursement; creates, monitors, and analyzes a budget explaining variances; conducts ongoing evaluation of productivity forecasting future revenue and expenses

II. Human Resources Management: Evaluates and specifies the critical resources required to accomplish the team's objectives; initiates requests for required resources based on staff competency with patient acuity; allocates team resources responsibly and equitably within the scope of labor laws

III. Relationship Management and Influencing Behaviors: Situation Management (identifies issues that require immediate attention, applies principles of crisis management, manages conflict, promotes team dynamics, mentors and coaches staff); Promote Professional Management (promotes and encourages stress management, encourages participation in professional action, applies principles of self-awareness, fosters a healthy work environment)

IV. Performance Improvement/Safe Practice/Quality Care/Regulations: Assesses customer and patient satisfaction while developing strategies to address satisfaction issues; provides direct service to internal or external customers; facilitates the resolution of customer problems, issues, or concerns

V. Leadership: Serves as a leader of patient care; utilizes an appropriate style of leadership; demonstrates leadership qualities (intelligence, dominance, persistence, integrity, confidence); manages own behaviors during interactions to shape workplace events

Clinical Performance Improvement: Shares experiences with process performance improvements across multiple areas; recognizes recurring and difficult programs and explores new or innovative solutions

Clinical Policies and Standards: Monitors different types of clinical practice to ensure compliance with standards; evaluates existing and evolving standards and procedures and their impact on the organization

Healthcare Policy and Ethics Compliance: Shares experiences with addressing diverse problems in healthcare policy compliance; demonstrates best practices for dealing with complex compliance or non-compliance situations

Healthcare Regulatory Environment: Implements programs as needed to comply with diverse healthcare laws or regulations; monitors regulatory compliance of all healthcare practices to ensure no violations



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