Dental Health Information Systems Specialist
7 days ago
Job Title: Applications Systems Analyst
About the Role:
We are seeking a skilled Applications Systems Analyst to join our team at Dental Health Services. As a key member of our IT department, you will be responsible for providing ownership, operations, training, and maintenance of our selected software tools.
Key Responsibilities:
- Act as the single point of contact for all employees for assigned applications and/or tools.
- Responsible for maintaining accurate documentation and training materials for assigned applications and/or tools.
- Represent the assigned applications and/or tools in any IT upgrade and maintenance conversations.
- Work with the IT team and vendor to coordinate system upgrades and patches.
- Provide IT support staff with knowledge to address incoming service calls.
- Work with the IT Infrastructure Engineer and department management to create SLAs and OLAs.
- Provide knowledge base articles.
- Utilize extensive knowledge and professional discretion to achieve goals.
- Apply significant ingenuity and flexibility.
- Build enterprise excellence from a foundation of business, technology, and training expertise.
- Maintain external relationships and build trust-based relationships with key stakeholders.
- Assist in creating a clear growth roadmap and secure resources to deliver on that growth.
- Maintain a high level of personal accountability.
- Apply knowledge of appropriate applications, as defined by position assignments.
- Basic knowledge of C#, Java, PHP programming languages.
- Basic knowledge of database systems.
- Working knowledge of virtual machine hosting technologies.
- Experience in developing User Experience stories.
- Experience writing software training materials.
- Strong public speaking skills.
- Experience with both cloud and locally hosted applications.
- Strong written and verbal communication skills, strategic project management, and strong problem-solving techniques.
Requirements:
- Minimum of 5 years of related experience.
- Bachelor's, or equivalent directly related progressive work experience.
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