Customer Sales Associate

2 days ago


Rochester, New York, United States Trane Technologies Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities
  • Provide support to customers and resolve problems to ensure customer satisfaction.
  • Partner with customers to grow sales by identifying related products or add-on extensions.
  • Process customer orders and respond to inquiries, questions, or complaints regarding parts and supply offerings.
  • Keep current on knowledge of Trane products, offerings, and promotions to provide a premier customer experience and drive sales.
  • Interact with customers both on the phone and in person.
  • Execute quote and order management processes with high accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.
Requirements
  • GED or High School Diploma required.
  • Inside sales, retail, or related experience preferred.
  • Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
What We Offer
  • Competitive compensation package, including a monthly incentive plan of 15%.
  • Total Target Cash represents a mix of fixed base salary plus payment from sales commissions.
  • Uncapped sales commission plans.
  • Benefits kick in on DAY ONE, including health insurance and holistic wellness programs.
  • Family building benefits, including fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs.
About Us

We are Trane Technologies, a leading provider of innovative climate solutions for buildings, homes, and transportation. We are committed to creating a sustainable future and empowering our employees to thrive at work and at home.



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