Senior Director of Retail Operations
4 days ago
Role Overview
We are seeking an experienced Senior Director of Retail Operations to lead our retail growth strategies, oversee day-to-day operations, and ensure a premium customer experience.
Key Responsibilities
- Develop and implement comprehensive retail growth strategies to drive sales and profitability across all locations.
- Collaborate with the executive team to align retail expansion with broader company goals, including omnichannel strategies and partnerships.
- Oversee cross-functional teams to drive retail initiatives from ideation to completion.
- Lead day-to-day retail operations to ensure efficiency, profitability, and consistency in the customer experience.
- Establish key performance indicators (KPIs) to monitor and optimize retail performance.
- Implement best practices in inventory management, supply chain coordination, and operational workflows.
- Build, mentor, and lead high-performing retail teams, fostering a culture of excellence, innovation, and accountability.
- Develop leadership capabilities within the retail organization through coaching, training, and performance management.
- Ensure a premium customer experience in every store by enhancing the in-store environment to reflect the Verve brand and values.
- Collaborate with marketing and product teams to create and execute retail promotions, loyalty programs, and local store marketing initiatives.
- Analyze customer feedback and trends to continuously improve the in-store experience and drive customer lifetime value.
- Lead budgeting and financial planning for the retail division, ensuring alignment with overall company financial goals.
- Monitor financial performance and implement strategies to improve profitability, manage costs, and maximize revenue.
- Accountable for controllable expenses, cash management, merchandising, and loss prevention strategies at a system level.
- Oversee pricing strategies, P&L management, and sales forecasting.
- Assess key business risks and develop contingency plans.
- Drive innovation in customer experience and product offerings to continue leading the competitive retail landscape.
- Maintain compliance with federal, state, and company regulations and standards for training, product freshness, food safety, store safety, employee safety, refrigeration, and sanitation.
Requirements and Qualifications
- Bachelor's degree in Business Administration or related field is preferred.
- 5+ years of retail, multi-unit, or grocery management experience, with at least 3 years in a leadership role.
- Proven track record of driving sales and profitability in a retail environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Flexible with the ability to multitask in a highly demanding environment.
- Responsive, proactive, resourceful, solution-oriented, self-directed, and highly reliable.
- Proven leadership ability to build, motivate, and maintain staff.
- Demonstrated sense of urgency; track record of capably managing multiple projects and priorities.
- Valid driver's license and a good driving record.
Compensation and Benefits
- The estimated annual salary for this role is between $120,000 and $160,000, commensurate with experience and location.
- Available to all employees: Employee Assistance Program (EAP), free coffee, 30% employee discount on merchandise, continuing coffee education classes, mentorship, paid sick time.
- After 60 days of employment: Healthcare benefits, including medical, dental, vision, and 401k.
- Holiday pay after 90 days of employment.
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