Pilates Studio Operations Manager

7 days ago


Yorba Linda, California, United States Club Pilates Full time
{"Job Title": "Assistant General Manager", "Job Description": "Assistant General Manager

At Club Pilates, we are seeking a dynamic and organized Assistant General Manager to join our team. As the Assistant General Manager, you will play a vital role in supporting the General Manager in overseeing the day-to-day operations of the studio.

Key Responsibilities:
  • Assist the General Manager in managing staff, ensuring excellent customer service, and maintaining a smooth and efficient studio environment.
  • Responsible for helping to build the studio community through organizing and executing events.
  • Assist the General Manager in supervising and managing staff, including hiring, training, and scheduling.
  • Be the direct point of contact for all staff when the General Manager is off.
  • Oversee all billing issues (membership agreements, cancellations, freezes, failed payments, etc.).
  • Assist with retail displays, sales, and inventory.
  • Responsible for posting social media stories.
  • Maintain cleanliness and organization in the studio.
  • Work collaboratively on monthly studio plans, grassroots marketing, and promotional activities.
Requirements:
  • Self-starter with a flexible schedule and strong work ethic.
  • Highly energetic, positive, and enthusiastic with strong interpersonal skills.
  • Ability to multi-task and function in a fast-paced environment, often with changing priorities given the needs of students, business, and management.
  • Dependable and accountable with a strong sense of urgency.
  • The ability to resolve employee and customer conflicts in a positive, professional, and timely manner.
  • Must be customer-focused and deliver the company's high level of customer service at all times in a professional, courteous, sensitive, and friendly manner.
  • Strong written and verbal skills.
  • Comfortable with computers and effective at learning and using the necessary software products.
Compensation and Perks:
  • This position offers a competitive hourly wage and commission paid on sales.
  • Opportunity for growth within the studios including additional sales and management positions.
", "lang_code": "en-US"}

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