Automotive Service Advisor Opportunity
7 days ago
HERTRICH Family of Automobile Dealerships is seeking an experienced Automotive Service Advisor to join their team. As a key member of the service department, this role will play a vital part in providing exceptional customer service and ensuring seamless vehicle repairs.
The ideal candidate will have a minimum of 2-3 years of experience as a Service Advisor or 1 year as an Assistant Service Manager. They should be a customer-oriented, self-motivated team player with prior sales and/or customer service experience.
This is a full-time opportunity that offers extremely competitive salaries, comprehensive medical insurance for employee & family, dental, vision, accident, cancer, & life insurance available for employee & family, short- & long-term disability plans available for employees, paid vacation, paid holidays, paid personal/sick days, 401K plan with employer match, and employee purchase discounts.
Key responsibilities include:
- Training to support Service Manager duties such as monitoring service inquiries, maintaining inventory of spare parts, enforcing service rules in the facility, tracking service operations, and daily service paperwork
- Meeting and greeting service customers promptly
- Answering incoming service calls and scheduling appointments
- Advising customers of estimated service/repair costs and anticipated completion time
- Coordinating repairs/service orders with technicians
- Recording and reporting issues to the Department Supervisor
- Ensuring complete customer satisfaction by getting it right the first time
- Suggesting appropriate additional services to the customer
This role requires excellent communication skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment.
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