Automotive Service Advisor Opportunity

7 days ago


Elkton, Maryland, United States HERTRICH Family of Automobile Dealerships Full time

HERTRICH Family of Automobile Dealerships is seeking an experienced Automotive Service Advisor to join their team. As a key member of the service department, this role will play a vital part in providing exceptional customer service and ensuring seamless vehicle repairs.

The ideal candidate will have a minimum of 2-3 years of experience as a Service Advisor or 1 year as an Assistant Service Manager. They should be a customer-oriented, self-motivated team player with prior sales and/or customer service experience.

This is a full-time opportunity that offers extremely competitive salaries, comprehensive medical insurance for employee & family, dental, vision, accident, cancer, & life insurance available for employee & family, short- & long-term disability plans available for employees, paid vacation, paid holidays, paid personal/sick days, 401K plan with employer match, and employee purchase discounts.

Key responsibilities include:

  • Training to support Service Manager duties such as monitoring service inquiries, maintaining inventory of spare parts, enforcing service rules in the facility, tracking service operations, and daily service paperwork
  • Meeting and greeting service customers promptly
  • Answering incoming service calls and scheduling appointments
  • Advising customers of estimated service/repair costs and anticipated completion time
  • Coordinating repairs/service orders with technicians
  • Recording and reporting issues to the Department Supervisor
  • Ensuring complete customer satisfaction by getting it right the first time
  • Suggesting appropriate additional services to the customer

This role requires excellent communication skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment.



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