Implementation Strategist
4 weeks ago
Cariina is a leading software platform that streamlines operations within school districts, enabling them to achieve academic success through operational excellence. Our mission is to empower schools to reach their full potential by simplifying processes and procedures.
About This RoleWe are seeking a highly skilled Implementation Strategist to join our team in Boston, MA. As a key member of our post-sale department, you will play a crucial role in ensuring the successful implementation of our software platform for school districts across the country.
Key Responsibilities- Conduct thorough assessments of client school districts to understand their current operational challenges and objectives.
- Develop and execute detailed implementation strategies tailored to each school district's specific needs, ensuring a successful launch of the Cariina platform.
- Identify key stakeholders within the school districts and work closely with them to secure buy-in, addressing any concerns or resistance to change.
- Provide comprehensive training sessions for school district staff, ensuring they are fully equipped to utilize the platform effectively.
- Become an expert in the Cariina platform and shape future product development based on trends in conversations with clients.
- Maintain customer records and update project progress in our CRM.
- Travel as needed to meet with client school districts and ensure successful onboarding.
- Minimum 2 years of experience in a customer-facing technical role such as SaaS implementation, POS, account management, or solutions engineering.
- High energy, ambition, and a commitment to providing customers with a white-glove experience.
- Strong persuasion skills, with the ability to communicate convincingly and passionately.
- Outstanding attention to detail and empathy for customers' perspectives.
- Exceptional organizational and multitasking abilities, with experience managing timelines across multiple projects at various stages of the project lifecycle.
- Ability to navigate complex challenges independently, creating solutions and strategies with minimal guidance.
- Cash compensation range: $80,000 - $110,000, commensurate with experience.
- Comprehensive health, dental, and vision plans for you and your family.
- Ownership in the company (stock options), aligning your success with the company's.
- Any technology that you need to succeed (hardware, software, reading materials, etc).
- Flexible vacation and sick days.
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