Technical Support Specialist, Mechatronics and Sustainable Packaging Expert
3 weeks ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our Mechatronics and Sustainable Packaging team. As a key member of our team, you will be responsible for providing technical support and expertise to our internal fulfillment and transportation network customers who rely on advanced robotics technology to fulfill and ship customer orders.
Key Responsibilities
- Develop deep technical and functional subject matter expertise to work directly with our fulfillment center operators and maintenance teams to solve complex and time-sensitive problems.
- Handle escalations, diagnose, and resolve complex issues related to mechanical, electrical, and control systems.
- Manage problems escalated from sites, develop metrics and software tools to proactively monitor system performance, push threshold-based alerts, and produce daily, weekly, and monthly reports.
- Develop and implement standard operating procedures and feedback mechanisms to ensure the Mechatronics and Sustainable Packaging team is constantly gathering customer feedback and using that feedback to improve service.
Requirements
- BS in Engineering (Mechanical, Electrical, Industrial, or related field)
- 5+ years of experience in a controls engineering or support role, with a strong background in industrial automation
- Extensive knowledge of PLC's, VFD's, and/or EOAT's, related robotic system components, and integrated control architectures
- Excellent analytical and problem-solving skills with understanding of the interplay between mechanical, electrical, and control systems
- Strong verbal communication skills, capable of effectively guiding and instructing teams from a remote position
- Strong technical writing skills and ability to articulate complex technical subjects to various stakeholder audiences
- Demonstrated ability to work independently, managing and prioritizing multiple escalations efficiently
About Amazon
Amazon is a total compensation company, offering a full range of medical, financial, and/or other benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Austin, Texas, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Mechatronics and Sustainable Packaging team. As a key member of our team, you will be responsible for providing technical support and expertise to our internal fulfillment and transportation network customers.Key ResponsibilitiesDevelop and maintain deep technical and...
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