Technical Support Specialist, Mechatronics and Sustainable Packaging Expert

3 weeks ago


Austin, Texas, United States Amazon Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our Mechatronics and Sustainable Packaging team. As a key member of our team, you will be responsible for providing technical support and expertise to our internal fulfillment and transportation network customers who rely on advanced robotics technology to fulfill and ship customer orders.

Key Responsibilities

  • Develop deep technical and functional subject matter expertise to work directly with our fulfillment center operators and maintenance teams to solve complex and time-sensitive problems.
  • Handle escalations, diagnose, and resolve complex issues related to mechanical, electrical, and control systems.
  • Manage problems escalated from sites, develop metrics and software tools to proactively monitor system performance, push threshold-based alerts, and produce daily, weekly, and monthly reports.
  • Develop and implement standard operating procedures and feedback mechanisms to ensure the Mechatronics and Sustainable Packaging team is constantly gathering customer feedback and using that feedback to improve service.

Requirements

  • BS in Engineering (Mechanical, Electrical, Industrial, or related field)
  • 5+ years of experience in a controls engineering or support role, with a strong background in industrial automation
  • Extensive knowledge of PLC's, VFD's, and/or EOAT's, related robotic system components, and integrated control architectures
  • Excellent analytical and problem-solving skills with understanding of the interplay between mechanical, electrical, and control systems
  • Strong verbal communication skills, capable of effectively guiding and instructing teams from a remote position
  • Strong technical writing skills and ability to articulate complex technical subjects to various stakeholder audiences
  • Demonstrated ability to work independently, managing and prioritizing multiple escalations efficiently

About Amazon

Amazon is a total compensation company, offering a full range of medical, financial, and/or other benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.



  • Austin, Texas, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Mechatronics and Sustainable Packaging team. As a key member of our team, you will be responsible for providing technical support and expertise to our internal fulfillment and transportation network customers.Key ResponsibilitiesDevelop and maintain deep technical and...


  • Austin, Texas, United States TEKsystems Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, including troubleshooting and resolving technical issues with desktop devices and AV equipment.**Key Responsibilities:***...


  • Austin, Texas, United States WP Engine Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at WP Engine. As a Technical Support Specialist, you will be the first point of contact for our customers, providing support via live chat, phone, and support tickets. You will develop a deep technical knowledge of open source technologies and deliver a world-class...

  • Support Specialist

    21 hours ago


    Austin, Texas, United States Auctane Full time

    About the RoleWe are seeking a highly skilled and customer-focused Support Specialist to join our team at Auctane. As a key member of our support team, you will be responsible for providing world-class customer service and technical support to our clients.Key ResponsibilitiesEnsure all customers receive exceptional customer service and technical...


  • Austin, Texas, United States IDR Healthcare Full time

    We are seeking a skilled Junior Technical Support Specialist to join our team at IDR Healthcare in a 100% remote role.This is an exciting opportunity for individuals with a passion for technology and problem-solving, looking to expand their skills in Oracle Unity and customer data management.Key Responsibilities:Provide technical support for Oracle Unity,...


  • Austin, Texas, United States Frontline Education Full time

    Job SummaryFrontline Education is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for handling Tier 3-4 technical escalations and customized support related to data migrations, reporting, ETL, and system support across various client systems.Key ResponsibilitiesAssist support...


  • Austin, Texas, United States Hydrogen Group Full time

    Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Hydrogen Group. As a Technical Support Specialist, you will provide Tier I support and customer assistance for a mobile application on iOS and Android operating systems.Key Responsibilities:Providing technical support and assistance to customers...


  • Austin, Texas, United States ServiceNow Full time

    Transform Manufacturing Processes with ServiceNowAs a Technical Consultant, Manufacturing Expert at ServiceNow, you will play a key role in helping our customers optimize their manufacturing processes. With a strong background in configuration and development, you will work closely with customers to configure the ServiceNow platform and provide thought...


  • Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our support team, you will be responsible for providing exceptional customer service to our employees and students.Key ResponsibilitiesProvide technical support via phone, email, text, and chat to resolve software,...


  • Austin, Texas, United States Latitude Full time

    Job Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Latitude. The ideal candidate will have a strong background in DevOps tools like Jenkins, Docker, and CI/CD, as well as the ability to read and understand object-oriented programming (OOP) code.Responsibilities:Advanced Technical Support:Provide expert-level...


  • Austin, Texas, United States TEKsystems Full time

    We are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a key member of our help desk team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide technical support for Windows 10/11, Office 365, and other enterprise applicationsWork with ticketing systems to resolve...


  • Austin, Texas, United States Syntricate Technologies Full time

    Job SummaryAt Syntricate Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Video and Event Services team, you will be responsible for providing top-notch technical support for our video conferencing and event services. Key ResponsibilitiesProvide technical support for video conferencing and...


  • Austin, Texas, United States Cubico Sustainable Investments Full time

    Origination and Execution SpecialistCubico Sustainable Investments is seeking an experienced Origination and Execution Specialist to join our Origination and Execution team in the US. As a key member of our team, you will be responsible for identifying and executing investment opportunities for Cubico in the US, targeting acquisition of early and mid-stage...


  • Austin, Texas, United States The University of Texas at Austin Full time

    Job Summary:The University of Texas at Austin is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to university employees and students, addressing a wide range of technical issues related to software, hardware, desktop, network, and...


  • Austin, Texas, United States Cubico Sustainable Investments Full time

    Asset Manager Opportunity at Cubico Sustainable InvestmentsAn exciting opportunity has arisen to join the Asset Management Team at Cubico Sustainable Investments as an Asset Manager for Cubico USA.Reporting to the VP of Asset Management, this role encompasses responsibility for asset management, financial control, business development, risk analysis, and...


  • Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT department, you will provide exceptional technical support to our end-users, ensuring they have the necessary tools and resources to succeed.Key ResponsibilitiesProvide timely and effective technical support...


  • Austin, Texas, United States Vinson & Elkins Full time

    Job Title: Technical Support Specialist IIJob Summary: We are seeking a skilled Technical Support Specialist II to join our team at Vinson & Elkins. As a Technical Support Specialist II, you will be responsible for providing technical support to users, troubleshooting hardware and software issues, and assisting with day-to-day and ongoing projects.Key...


  • Austin, Texas, United States The University of Texas at Austin Full time

    Job Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT department, you will be responsible for providing technical support and solutions to our end-users within University Housing and Dining.Key...


  • Austin, Texas, United States IDR Healthcare Full time

    Job Title: Technical Support Specialist for Oracle UnityJob Summary: IDR Healthcare is seeking a Technical Support Specialist for Oracle Unity to join our team.Responsibilities:* Provide technical support for Oracle Unity, focusing on core functionalities like data ingestion, unification, and segmentation* Collaborate with team members to manage and...


  • Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Advanced Technical Support SpecialistSummary: We are seeking a highly motivated Advanced Technical Support Specialist to join our team. This role will provide advanced technical support and customer service duties associated with the Texas Integrated Eligibility Redesign System (TIERS) and other eligibility applications.Key Responsibilities:•...