Orthodontic Patient Coordinator Specialist

1 day ago

Bridgeport, Connecticut, United States Benevis Full time
Orthodontic Patient Coordinator Opportunity

We are seeking a highly skilled and compassionate Orthodontic Patient Coordinator to join our team at Benevis. As a key member of our dental office, you will play a vital role in providing exceptional patient care and ensuring a smooth experience for our patients and their families.

Responsibilities:
  • Provide quality customer service to patients and parents at check-in and check-out
  • Verify patient insurance eligibility and service limits
  • Deliver compassionate care to every patient
  • Greet parents and patients when they enter or leave the office
  • Check in for daily appointments
  • Ensure parents who are waiting are kept informed of the progress of their appointment or child
  • Maintain a clean and tidy waiting area and front desk area
  • Verify patient insurance eligibility prior to appointment
  • Ensure information is correct in the patient's file
  • Ensure service limits are recorded and communicated with the Orthodontic Financial Coordinator prior to treating the patient
  • Coordinate with Ortho Financial Coordinator and Doctors to provide the opportunity for same day care to patients
  • Assist with meeting the Ortho financial targets by ensuring the schedules are full
  • Schedule follow-up, next appointment for all patients
  • Assist with routing referrals to appropriate doctor
  • Ensure pre-authorization processes are completed for approvals
  • Collect payments, post accordingly in practice management system
  • Confirm appointments for upcoming days
  • Answer incoming Ortho patient calls and assist with need or direct to another team member for help
  • Ensure Ortho patients are compliant with appointments and send the appropriate communication leading up to or including termination
  • Assist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by OFC
  • Ensure all patient records are updated at the end of the day
  • Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of us
  • Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
  • Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team
  • Assist with other office duties as needed
Requirements:
  • At least one year of customer service experience (preferably in healthcare, retail, restaurant or hospitality industry)
  • Willing to travel in territory assigned to team
  • High focus on customer service and satisfaction
  • Must love working with children
  • Compassion and high level of service for our patients, parents and staff
  • Integrity, always doing the right thing
  • Dependable, reliable to be at work when scheduled
  • Attention to detail
  • Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
  • Professional manner and appearance at all times
We Offer:
  • Competitive compensation
  • Quarterly bonuses based on Office performance
Comprehensive Benefits Package:
  • Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. We are an equal opportunity employer and welcome applications from diverse candidates.

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