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Customer Service Representative
1 month ago
Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at San Jose Water Company.
Key Responsibilities:
* Review and handle customer accounts, inquiries for starting and stopping service, and investigate billing concerns as requested and/or required
* Schedule appointments regarding high usage, leak issues, conservation and meter inquiries
* Access customer account data and resolve issues and/or concerns utilizing information stored in the Customer Information System or company source documents
* Furnish information relative to company rates, rules, regulations, programs, water conservation and general overview of departmental responsibilities
* Handle a high volume of customer interactions by telephone and in person
* Accept, apply and process customer payments by cash, check or credit card
Requirements:
* Ability to use listening and judgment to interpret and handle customer inquiries
* Ability to operate standard office equipment, personal computers and telephone as well as software platforms such as Microsoft Office
* Ability to operate, with training, the automated Customer Information System with speed and accuracy
* Performance of clerical work, all phases of data entry and mathematical computations in an accurate manner
* General knowledge of customer service practices, office policies and procedures relating to customer service
* Experience handling incoming customer calls to include answering questions, providing information and problem solving
Benefits:
* Competitive salary
* Excellent benefits package
EEO Statement: San Jose Water Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.