Technical Support Specialist

3 weeks ago

Washington, Washington, D.C., United States Range Full time

At Range, we're on a mission to revolutionize the wealth management industry with our cutting-edge platform. We're seeking a skilled Support Analyst to join our team and help our members succeed.

Key Responsibilities
  • Provide exceptional support to our members, troubleshooting technical issues and delivering top-notch service in a fast-paced startup environment.
  • Collaborate with cross-functional teams to drive member satisfaction and success.
  • Develop and maintain a knowledge library of how our platform works, ensuring our members have the resources they need to thrive.
  • Monitor and maintain success metrics and data, providing insights to inform our product development and support strategies.
Requirements
  • 3-5 years of experience in a support or technical role, with a strong background in financial services technology.
  • Excellent problem-solving and written communication skills, with the ability to effectively communicate complex technical information to non-technical stakeholders.
  • BS or BA preferred, with a strong interest in the tech industry and/or consumer fintech experience.
What We Offer
  • Comprehensive health coverage, including medical, dental, and vision benefits.
  • A 401k plan and technology allowance to support your professional growth and well-being.
  • PTO and paid parental leave, because work-life balance is essential.

We're proud to be an equal opportunity workplace, committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.

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