Casino Telemarketing Professional
3 weeks ago
The Casino Telemarketing Specialist will be responsible for the strategic outreach to qualified casino guests via telemarketing outbound calls, converting conversations into booked room reservations.
Key Responsibilities:
- Conduct strategic outreach to qualified casino guests via telemarketing outbound calls.
- Convert conversations into booked room reservations.
- Exceed guest expectations through gracious and personalized service.
- Resolve complaints and issues effectively while escalating concerns as appropriate.
- Be knowledgeable of the property, and be able to explain games offered by the casino, current marketing events, promotions, and programs.
- Conduct themselves with the highest levels of integrity and honesty by using sound judgment and make decisions in accordance with established comp and expense guidelines and fully comply with all applicable rules, regulations, laws, and policies.
- Make telephone calls for extended periods (minimum 75+ Outbound calls/day).
- Work under fluorescent lighting, at a desk, off of computer monitors while operating a keyboard, for the majority of the day.
- Listen and respond to visual and aural cues.
Requirements:
- Proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.
- Two (2) years of previous experience in casino, hospitality, telemarketing, or other customer service environment.
- Fluency in English required, second language a plus.
- Nevada Gaming Control Board Registration is required for this position.
Wynn Resorts is an Equal Opportunity Employer.
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