Petco Store Operations Manager

2 days ago


Ashland, Virginia, United States Petco Full time
About Petco

Petco is a leading health and wellness company focused on improving the lives of pets, pet parents, and its partners. With 29,000 team members operating over 1,500 pet care centers across the US, Mexico, and Puerto Rico, Petco is committed to delivering exceptional service and driving growth.

Job Description:Store General Manager

The Store General Manager is responsible for leading the vision of 'Healthier Pets. Happier People. Better World.' by developing a high-performing team that consistently delivers top-line sales growth while prioritizing animal welfare and customer satisfaction. This role leads a team of Pet Care Center managers, leaders, and partners, overseeing all aspects of store operations, including people development, performance management, and process improvement.

This position requires a strong passion for animals, excellent leadership skills, and a focus on process excellence. The ideal candidate will drive business results through a people-first approach, ensuring top-notch guest service, sales, and expense control.

Key Responsibilities:
  • Built a high-performing team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
  • Attract, hire, and retain a diverse team of top talent, focusing on talent development and partner engagement.
  • Develop and implement effective training programs, ensuring partners are equipped to provide outstanding guest experiences.
  • Maintain a positive culture of teamwork, inclusion, and collaboration, promoting a safe and respectful work environment.
  • Ensure quick and courteous service to all guests, leveraging product knowledge to suggest solutions and meet customer needs.
Requirements:
  • A minimum of three years of management experience, preferably in retail or a related field.
  • Proven track record of driving business growth, improving operational efficiency, and enhancing customer satisfaction.
  • Excellent communication, leadership, and problem-solving skills, with a strong focus on people development and guest service.
  • Able to demonstrate a keen interest in animals and a commitment to their welfare.
  • Licensed to operate a motor vehicle.

Petco offers a competitive salary range of $$$60,000 - $80,000 per year, depending on location and experience. We also offer comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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