Avaya Aura CM Systems Engineer
4 weeks ago
Tyto Athene, LLC is seeking an experienced Avaya Aura CM Systems Engineer to join our team.
Key Responsibilities:
- Perform advanced troubleshooting and system restoration of Avaya Aura CM systems.
- Ensure the day-to-day operation of Avaya Aura CM systems, including moves, adds, and changes.
- Install and repair station cables, and maintain, repair, configure, and operate telephone switches and related equipment.
- Install cables and wiring between the TELCO demarcation point and FMP-owned and BPMI-owned telecommunications equipment.
- Perform housekeeping of telecommunications office areas, equipment rooms, and storage areas.
- Record keeping and investigation and resolution of equipment alarms and trouble calls.
- Maintenance, troubleshooting, and repair of telecommunications equipment, including station equipment.
- Creation, maintenance, and deletion of voice mail accounts.
- Assess user needs, translate those needs to identify the nature of the trouble, and apply skills to rectify the error condition on the system.
- Provide insight into contractual deliverables such as method or procedures (MOP), test and acceptance plans (TAP), and after-action reports (AAR).
- Provide input on internal processes to assist with service improvement initiatives.
Requirements:
- Minimum 3 years' experience in advanced troubleshooting and system maintenance of Avaya Aura CM systems.
- Strong computer skills with emphasis on Microsoft Excel and Microsoft Outlook.
- Working knowledge of routers and switches is preferred.
- Working knowledge of telephony, UC, VoIP, and SIP, and the ability to support as necessary.
- Ability to successfully handle multiple priorities simultaneously.
- Must be a US citizen.
- Ability to work flexible/extended hours, including on-call rotation.
- Must have the ability to lift up to 50 pounds if required.
- A valid driver's license is required.
- The ability to pass a background check and obtain a Department of Defense secret/Q clearance is required.
Desired Qualifications:
- Experience with the US Federal Government.
- Current Avaya CM certification(s).
- Experience with current DoD Information Assurance policies, procedures, and techniques.
Clearance: Top Secret Clearance Required
Location: Pittsburgh Area, PA
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