Desktop Support Specialist

2 days ago


Patuxent River Estates, Maryland, United States Leidos Full time
Job Summary

Leidos is seeking a skilled Desktop Support Technician to join our Field Services team in Norfolk, VA. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices to ensure seamless operations.

Key Responsibilities
  • Manage customer tickets according to established Service Level Requirements (SLRs)
  • Provide expert-level technical support for IT devices and systems
  • Collaborate with team members to resolve complex technical issues
  • Develop and maintain knowledge of IT systems and technologies
Requirements
  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 4+ years of prior relevant experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • Experience with Microsoft Windows OS, version 10
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Basic network troubleshooting skills
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Ability to lift and carry 50 lbs for up to a 100 feet at a time
  • Ability to work in confined spaces, such as raised floors or communications closets
  • Ability to work in noisy environments, such as data centers and operations centers
Preferred Qualifications
  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/ self-directing
  • Strong collaboration, prioritization, and adaptability skills required
  • Ability to manage and prioritize own work, and that of their team
  • Independent decision making
  • Analytical thinking; thinking out of the box
  • Ability to effectively communicate with all organizational levels
Pay and Benefits

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



  • Patuxent River Estates, Maryland, United States Leidos Full time

    Job SummaryLeidos is seeking a skilled Desktop Support Specialist to join our Field Services team. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices.Key ResponsibilitiesManage the resolution of customer tickets according to established Service Level Requirements...


  • Patuxent River Estates, Maryland, United States Leidos Full time

    Job SummaryLeidos is seeking a skilled Desktop Support Technician to join our Field Services team in Norfolk, VA. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices to ensure seamless operations.Key ResponsibilitiesManage customer tickets according to established Service Level...


  • Patuxent River Estates, Maryland, United States V2X Full time

    Job Title: Technical Support SpecialistV2X is a leading provider of mission-critical services and solutions to the U.S. government and its allies. We are seeking a highly skilled Technical Support Specialist to provide exceptional customer service, troubleshoot technical issues, and provide training and support to clients.Key Responsibilities:Attend an...


  • Patuxent River Estates, Maryland, United States Leidos Full time

    Job SummaryWe are seeking an IT Support Specialist to provide direct desk-side support to our customers in Norfolk, VA. The successful candidate will troubleshoot and repair IT devices, manage customer tickets, and maintain a high level of customer satisfaction.Key Responsibilities:Provide technical support to customers via phone, email, and...


  • Patuxent River Estates, Maryland, United States Spalding Consulting Full time

    Spalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management, and business intelligence services. We offer competitive compensation, career development, flexible...


  • Patuxent River Estates, Maryland, United States DCS Corp Full time

    DCS Corp is preparing for the upcoming Systems Engineering Services (SES) contract and has various roles available.We aim to ensure a seamless transition for current team members while addressing existing and anticipated openings.These roles may involve on-site work, remote work, or a combination of both.Positions will be affiliated with DCS Corp and our...


  • Patuxent River Estates, Maryland, United States DCS Corp Full time

    DCS Corp is preparing for the award of the Systems Engineering Services (SES) contract and has numerous opportunities available.We aim to ensure a seamless transition for current team members while addressing existing and anticipated vacancies.These roles may involve work at government sites, remote work, or a combination of both.Positions will be affiliated...


  • Patuxent River Estates, Maryland, United States New Directions Technologies Inc. Full time

    New Directions Technologies, Inc. (NDTI) is renowned for its technical expertise and unwavering commitment to fulfilling customer missions. We extend the same dedication to our employees, ensuring they are treated with the utmost dignity and respect.This role mandates U.S. Citizenship (H1B, F1, or Greencard/Permanent Resident applications are not accepted),...


  • Patuxent River Estates, Maryland, United States ASEC Inc Full time

    Job SummaryASEC Inc is seeking a highly skilled Systems Engineer to support the SIGINT IPT for the Persistent Maritime Unmanned Aircraft Systems Program (PMA-262) based at NAS Patuxent River, MD. As a key member of our team, you will provide technical support in developing and testing Signals Intelligence (SIGINT) sensors, review and generate technical...


  • Patuxent River Estates, Maryland, United States Aviation Systems Engineering Company Full time

    Position Overview: As a key member of the team, the Acquisition Management Analyst will play a vital role in supporting the Persistent Maritime Unmanned Aircraft Systems Program. This position involves a range of responsibilities aimed at enhancing program efficiency and compliance. Key Responsibilities: Assist in the creation of essential program...


  • Patuxent River Estates, Maryland, United States New Directions Technologies Inc. Full time

    New Directions Technologies, Inc. (NDTI) is renowned for its technical expertise and unwavering commitment to fulfilling customer missions. We extend the same dedication to our employees, ensuring they are treated with respect and dignity.Position Overview:This role necessitates U.S. Citizenship (H1B, F1, or Green Card/Permanent Resident applications are not...


  • Patuxent River Estates, Maryland, United States EXCET Inc Full time

    Job Title: Acquisition SpecialistAt EXCET Inc, we are seeking a highly skilled Acquisition Specialist to join our team. As a solutions-based company, we are focused on innovation and delivering the highest quality of service to our customers.Job Summary:We are looking for an experienced Acquisition Specialist to support the Persistent Maritime Unmanned...

  • IT Specialist

    2 days ago


    Patuxent River Estates, Maryland, United States Department of The Navy Full time

    Job SummaryWe are seeking a highly skilled IT Specialist to join our team at the Department of the Navy. As an IT Specialist, you will be responsible for providing project management and technical expertise to develop, acquire, and implement IT/IM-based solutions.Key ResponsibilitiesDevelop and maintain architecture to support corporate data management and...


  • Patuxent River Estates, Maryland, United States EXCET Inc Full time

    Job DescriptionJob Title: Acquisition Specialist - Procurement AnalystJob Summary:EXCET Inc is seeking an experienced Acquisition Specialist - Procurement Analyst to support the development of program acquisition documentation and assess program procedures for compliance with specifications, contracts, and mission requirements.Key Responsibilities:Support...


  • Patuxent River Estates, Maryland, United States Vectrus Full time

    OverviewAt Vectrus, we are dedicated to developing intelligent solutions that seamlessly blend physical and digital infrastructures. With a legacy of 120 years in mission support, we focus on enhancing security, optimizing logistics, and improving operational readiness.Our company, valued at $3.9 billion and comprising 16,000 professionals, collaborates with...


  • Patuxent River Estates, Maryland, United States Leidos Full time

    About the RoleLeidos is seeking a skilled Desktop Support Specialist to join our Field Services team in Patuxent River, MD. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices.Key ResponsibilitiesManage the resolution of customer tickets according to established Service Level...


  • Patuxent River Estates, Maryland, United States Tekla Research Full time

    Job SummaryWe are seeking a highly skilled APME Systems Engineering Support professional to join our team at Tekla Research. As a key member of our engineering team, you will be responsible for managing the PMA-265 Flight Clearance Priority list, coordinating with platform CHENGs, and providing support to configuration managers.Key ResponsibilitiesManage the...


  • Patuxent River Estates, Maryland, United States SAIC Full time

    About the RoleWe are seeking highly skilled professionals to support the Naval Air Warfare Center Aircraft Division in various roles. This is an exciting opportunity to work with a talented team and contribute to the development of cutting-edge systems engineering solutions.Key ResponsibilitiesPerform systems engineering, acquisition engineering leadership,...


  • Patuxent River Estates, Maryland, United States BGI Full time

    Job Title: Software Quality Assurance and Testing SpecialistJoin BGI as a Software Quality Assurance and Testing Specialist and contribute to the development of advanced synthetic training environments for the US Department of Defense.Job SummaryWe are seeking a highly skilled Software Quality Assurance and Testing Specialist to lead the NGTS Testing team...


  • Patuxent River Estates, Maryland, United States BGI Full time

    Job Title: Software Quality Assurance and Testing SpecialistJoin BGI as a Software Quality Assurance and Testing Specialist and contribute to the development of advanced synthetic training environments for the US Department of Defense.Job SummaryWe are seeking a highly skilled Software Quality Assurance and Testing Specialist to lead our NGTS Testing team....