Desktop Support Specialist
2 days ago
Leidos is seeking a skilled Desktop Support Technician to join our Field Services team in Norfolk, VA. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices to ensure seamless operations.
Key Responsibilities- Manage customer tickets according to established Service Level Requirements (SLRs)
- Provide expert-level technical support for IT devices and systems
- Collaborate with team members to resolve complex technical issues
- Develop and maintain knowledge of IT systems and technologies
- US Citizen
- DoD Secret Clearance
- HS diploma with 4+ years of prior relevant experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
- Ability to lift and carry 50 lbs for up to a 100 feet at a time
- Ability to work in confined spaces, such as raised floors or communications closets
- Ability to work in noisy environments, such as data centers and operations centers
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/ self-directing
- Strong collaboration, prioritization, and adaptability skills required
- Ability to manage and prioritize own work, and that of their team
- Independent decision making
- Analytical thinking; thinking out of the box
- Ability to effectively communicate with all organizational levels
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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Desktop Support Specialist
2 weeks ago
Patuxent River Estates, Maryland, United States Leidos Full timeJob SummaryLeidos is seeking a skilled Desktop Support Specialist to join our Field Services team. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices.Key ResponsibilitiesManage the resolution of customer tickets according to established Service Level Requirements...
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Desktop Support Specialist
1 week ago
Patuxent River Estates, Maryland, United States Leidos Full timeJob SummaryLeidos is seeking a skilled Desktop Support Technician to join our Field Services team in Norfolk, VA. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices to ensure seamless operations.Key ResponsibilitiesManage customer tickets according to established Service Level...
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IT Support Specialist
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