Hospital Operations Supervisor
4 weeks ago
At Brewster Ambulance, we are seeking a highly skilled and experienced Hospital Navigator to join our team. As a key member of our operations team, you will be responsible for overseeing medical transportation operations at assigned facilities, ensuring adherence to company policies and protocols, and facilitating patient readiness and expedited discharges to optimize hospital bed turnover and patient flow.
Key Responsibilities:- Oversee all aspects of medical transportation operations at assigned facilities.
- Ensure adherence to company policies and state/local protocols.
- Facilitate patient readiness and expedite discharges to optimize hospital bed turnover and patient flow.
- Monitor on-time performance and implement strategies to improve operational efficiency.
- Ensure accurate documentation for billing purposes and maintain fluid billing processes.
- Champion a culture of exceptional customer service among team members.
- Utilize Computer-Aided-Dispatch to proactively review incoming calls and report back to the Brewster Communications Center.
- Communicate with nursing station, unit secretary, and discharging nurse to ensure patient readiness and obtain necessary paperwork and orders.
- Coordinate with pharmacy for medications and security for patient belongings.
- Introduce self to patient, explain transport guidelines, and gather belongings.
- Ensure drop-off location readiness and communicate with Brewster Dispatch regarding patient transport.
- Upon transport crew arrival, assist with patient packaging and ensure appropriate documentation.
- Remain in constant contact with Brewster Communications Center and meet with case managers each morning to ascertain potential discharges for the day.
- Proficiency in MS Office Suite, Traumasoft, EPIC.
- Ability to prioritize tasks and lead personnel effectively.
- Broad understanding of Brewster Ambulance Service Operations.
- Proactive, self-motivated, and trustworthy.
- Excellent communication skills and ability to maintain confidentiality.
- Current certifications: Massachusetts Driver's License, CPR.
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