Customer Service Expert
5 days ago
Pape' Trucks Inc, a leading medium and heavy-duty truck dealer in the West, seeks an experienced Customer Service Expert to join their team in San Leandro, CA. This role offers competitive pay based on skills, training, and experience level, with estimated annual earnings around $55,000-$70,000.
Job OverviewThe ideal candidate will have excellent customer relations and communication skills, with the ability to work effectively in a fast-paced environment. As a Customer Service Expert, you will be responsible for ensuring seamless service department operations, managing work orders, and providing top-notch customer experiences.
Key Responsibilities- Manage service department workflow, including opening, maintaining, and closing work orders efficiently
- Assist customers with equipment check-in, repair, and warranty issues
- Collaborate with colleagues to achieve team goals and deliver exceptional customer service
To succeed in this role, you will need:
- Familiarity with Microsoft Office applications (Outlook, Word, Excel)
- Strong mechanical aptitude and problem-solving skills
- Ability to adapt to changing priorities and multitask effectively
Pape' Trucks Inc offers a comprehensive benefits package, including:
- 401(k) & Roth 401(k) Retirement Plans with Company Match
- Medical, Dental, Vision, and Prescription Insurance
- Flexible Spending Accounts (Flex Plans)
- Life Insurance, Short- and Long-Term Disability Insurance, and Employee Assistance Program
A family-owned business with over 160 locations, 4,500 members, and 85+ years of experience, Pape' is known for its stability, honesty, and integrity. As a dynamic organization, we prioritize promoting from within and investing in our employees' growth and development.
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