Technical Support Specialist for Capital Markets

4 days ago


Chicago, Illinois, United States Rose International Full time

Salary: $60.00-$65.00 per hour

About the Company:

Rose International is a leading provider of innovative solutions for businesses, focusing on delivering high-quality services that meet the evolving needs of our clients.

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team in Chicago, IL. This role will involve providing Level 2/2.5 support for Capital Markets trading applications, ensuring high availability and reliability in a fast-paced trading environment.

Key Responsibilities:

  • Manage technical and functional desk support for brokerage systems
  • Ensure high availability and reliability in a fast-paced trading environment
  • Collaborate with global teams to resolve production issues
  • Provide on-call support and handle incident detection, root-cause analysis, and problem resolution

Requirements:

  • 8-10+ years of experience in a technical business-facing role within a financial institution or similar
  • Excellent oral and written communication skills
  • In-depth functional/industry knowledge of Brokerage/Sec Finance
  • Strong analytical and problem-solving skills
  • Familiarity with middleware technologies such as MQ and Tibco
  • Experience with Order Management Systems (OMS) like Flextrade

Preferred Qualifications:

  • Java/.Net experience
  • Scripting and automation experience with tools like Python, Perl, PowerShell
  • Familiarity with ITIL frameworks and tools like ServiceNow

Benefits:

Rose International offers a comprehensive benefits package, including competitive salary, health insurance, retirement savings plan, and paid time off.



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