Technical Support Specialist for Capital Markets
4 days ago
Salary: $60.00-$65.00 per hour
About the Company:
Rose International is a leading provider of innovative solutions for businesses, focusing on delivering high-quality services that meet the evolving needs of our clients.
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team in Chicago, IL. This role will involve providing Level 2/2.5 support for Capital Markets trading applications, ensuring high availability and reliability in a fast-paced trading environment.
Key Responsibilities:
- Manage technical and functional desk support for brokerage systems
- Ensure high availability and reliability in a fast-paced trading environment
- Collaborate with global teams to resolve production issues
- Provide on-call support and handle incident detection, root-cause analysis, and problem resolution
Requirements:
- 8-10+ years of experience in a technical business-facing role within a financial institution or similar
- Excellent oral and written communication skills
- In-depth functional/industry knowledge of Brokerage/Sec Finance
- Strong analytical and problem-solving skills
- Familiarity with middleware technologies such as MQ and Tibco
- Experience with Order Management Systems (OMS) like Flextrade
Preferred Qualifications:
- Java/.Net experience
- Scripting and automation experience with tools like Python, Perl, PowerShell
- Familiarity with ITIL frameworks and tools like ServiceNow
Benefits:
Rose International offers a comprehensive benefits package, including competitive salary, health insurance, retirement savings plan, and paid time off.
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