Outbound Customer Care Professional

12 hours ago


El Paso, Texas, United States Edfinancial Services Full time
About the Role

This position is an exciting opportunity to join Edfinancial Services as a skilled customer service representative. In this role, you will engage with customers through inbound and outbound calls, ensuring a positive experience by utilizing provided scripts and information to effectively promote our products and services.

Responsibilities:
  • Address customer inquiries and provide accurate information to resolve issues promptly and professionally.
  • Utilize sound judgment and training provided to support customer inquiries.
  • Maintain a positive work atmosphere by behaving and communicating in a manner that promotes teamwork and collaboration with customers, clients, co-workers, and management.
  • Ensure the security of your workstation and work area regarding the confidentiality of data and systems.
  • Gain 5c level access to Edfinancial's information system.
  • Represent the company and its interests in a positive, professional manner inside and outside the corporate environment.
  • Maintain a high-level of knowledge of all loan phases, from pre-loan thru pay-off, including the ability to analyze complex and detailed information regarding customers' invoices, payments, and loan status questions.
  • Maintain knowledge of federal and regulatory issues, as well as Edfinancial rules and regulations.
  • Maintain certifications for specialized training and complete annual refresher courses in each topic.
  • Be willing to cross-train in specialty queues within the department and other areas of the organization as needed.
  • Stay up-to-date on system enhancements and changes to determine the best way to assist borrowers.
  • Adhere to assigned schedules to assist with outbound calls, inbound calls, incoming chats, emails, or a combination of skills.
  • Ensure that department goals and expectations are met on a daily and monthly basis.
  • Be proactive and discuss strategies with management to improve job performance.
  • Read training materials and utilize resources provided by the department and company.
  • Work overtime based on business and department needs.
What We Offer

We offer a comprehensive compensation package, including a competitive salary range of $45,000 - $60,000 per year, depending on experience and qualifications. Additionally, we provide opportunities for professional growth and development, as well as a supportive team environment.



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