Field Service Operations Manager

5 days ago


Suwanee, Georgia, United States Mazak Full time

Mazak Corporation is a leading manufacturer of metal cutting and forming machines, looking for an experienced Field Service Operations Manager to oversee our technical team at our Southeast Technology Center in Suwanee, GA.

The estimated salary for this role is $85,000 - $110,000 per year, depending on experience.

Job Description

We are seeking a highly skilled Field Service Operations Manager to lead our field service team. This position will be responsible for:

  • Scheduling and managing regional service engineers to ensure timely and efficient completion of tasks;
  • Effective communication with customers and other stakeholders to provide exceptional service support;
  • Ensuring compliance with corporate metrics and guidelines;
  • Proactively identifying training and development needs of the service team;
  • Utilizing D365 for scheduling and detailed documentation of services records;

Required Skills and Qualifications

To be successful in this role, you will need:

  • Project Management / high activity scheduling experience;
  • Customer relations experience;
  • Ability to multitask;
  • Previous supervision of field service technicians;
  • Excellent communication skills;

Benefits

Mazak offers a competitive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.

Equal Opportunity Employer

Mazak Corporation is an equal opportunity employer and welcomes applications from diverse candidates.



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