Technical Training Specialist

3 weeks ago

Washington, Washington, D.C., United States Leidos Holding Full time
Job Summary

We are seeking a highly motivated and experienced Technical Trainer to join our team at Leidos Health & Civil Sector. This position directly supports programs that provide a broad array of information, resources, referrals, mental health coaching, and specialized support for military members and their families worldwide.

Key Responsibilities
  • Provide on-the-job and virtual technological training sessions to ensure program personnel certifications and comprehensive knowledge of their respective disciplines.
  • Coordinate with supervisors and conduct 1:1 remedial training for call center staff who fail competency checks or receive complaints on their service delivery.
  • Analyze training status reports to ensure compliance with program personnel certifications, training, and licensing in the resource management system.
  • Collaborate with content developers to update training materials, including presentations, manuals, e-learning modules, and other instructional resources.
  • Adapt training content and methods to suit the needs and learning styles of different audiences.
  • Keep training materials and content up-to-date with the latest industry trends and training best practices.
  • Revise and improve training materials based on feedback from participants and management.
  • Provide constructive feedback to participants to help them improve their skills and knowledge.
  • Analyze training data and reports to identify areas of improvement in the training programs.
Requirements
  • Bachelor's degree from an accredited college or university in adult education or human resources training and development or similar program.
  • Minimum of 5 years experience developing, leading, and implementing training programs for technological systems, call center operations, EAP operations, behavioral/mental health telecounseling, or similar programs.
  • Strong written and verbal communication skills, strong customer service skills, knowledge of call center and EAP operations, and knowledge and understanding of military lifestyle and culture.
  • Strong, proven proficiency in technology, electronic learning systems, Microsoft-based tools, web-based research, and electronic documentation systems.
  • U.S. citizen and speaks fluent English.
  • Ability to pass a criminal history and fingerprint background checks, and credential review/verification.
Preferred Qualifications
  • Adult Education or Training Certifications
  • Experience working with and/or for military communities
  • Employee assistance program (EAP) experience

Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health. We offer competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement benefits.

Securing Your Data: Leidos will never ask you to provide payment-related information during any part of the employment application process. If you received an email purporting to be from Leidos that asks for payment-related information, please make us aware immediately by emailing us at [email protected].

Commitment to Diversity: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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