Retail Operations Leader

7 days ago


Derry, New Hampshire, United States CVS Health Full time

Career Summary:

We are seeking a Retail Operations Leader to join our team at CVS Health. This role is responsible for supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service.

Key Responsibilities:

* Lead the store and supervisory staff when there is no manager onsite, ensuring that store operations run smoothly and all opening and closing procedures are completed.* Effectively communicate information to and from store management and crews.* Assist customers with their questions, problems, and complaints, promoting a positive shopping experience for all CVS customers.* Maintain customer/patient confidentiality and provide personalized customer service feedback and coaching as needed.

Requirements:

* Deductive reasoning ability, analytical skills, and computer skills.* Advanced communication skills, supervision, and influencing skills.* Ability to work a full-time flexible schedule, including early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.* Experience as a retail supervisor is preferred but not required.

Benefits:

* Competitive salary range: $16.00 - $24.00 per hour.* A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, employee stock purchase plan, term life insurance, short-term and long-term disability benefits, paid time off, and more.* Opportunities for professional growth and development, including free development courses and career advancement opportunities.* A fully-paid term life insurance plan, short-term and long-term disability benefits, and paid holidays throughout the calendar year.* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.



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