Guest Services Associate

5 days ago


Lee's Summit, Missouri, United States Unity School of Christianity Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Unity School of Christianity. As a key member of our lodging and conference center team, you will be responsible for providing exceptional service to our guests and visitors, ensuring a warm and welcoming environment that exceeds their expectations.

Key Responsibilities
  • Provide exceptional customer service to guests and visitors, responding to their needs and requests in a timely and professional manner.
  • Manage reservations, check-in, and check-out procedures, ensuring accuracy and efficiency in our hotel management system.
  • Process payments, balance receipts, and prepare lodging reports daily, maintaining a high level of accuracy and attention to detail.
  • Perform kitchen tasks, including preparing and serving food, washing dishes, and maintaining a clean and organized kitchen area.
  • Adhere to all company and departmental policies and procedures, including safety guidelines and protocols.
  • Utilize electronic time management systems to input time, attendance, and paid time off requests.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in hotel, motel, or guest services, preferably with phone system experience and customer service skills.
  • Basic office skills, including use of office equipment, room setup, and work order requests.
  • Former cleaning or physical labor-intensive experience preferred.
  • Valid Jackson County Food Handler's Permit required (training provided).
Preferred Qualifications
  • Fluent reading, writing, and speaking bilingual skills (Spanish/English) required.
  • Basic end-user skills in MS Office, including MS Word, MS Excel, and MS Outlook.
  • Experience with hotel management software preferred.
Work Environment

This position requires working in a fast-paced lodging and conference center environment, with frequent interaction with guests and visitors. The ideal candidate will be able to work effectively in a team environment, maintain a high level of professionalism, and provide exceptional customer service in a dynamic and ever-changing environment.



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