Senior Plumbing Operations Manager
5 days ago
Seeking a highly skilled and experienced Senior Plumbing Operations Manager to lead our team in delivering exceptional five-star plumbing installations and service.
About The Plumbing Authority
We are a reputable and well-established plumbing company committed to delivering high-quality plumbing solutions to our clients. With a focus on excellence and customer satisfaction, we take pride in our team of skilled professionals who contribute to our success.
Position Overview
The ideal candidate will have extensive experience in plumbing operations management, team development, installation and service work, excellent management skills, ability to problem-solve and provide efficiency, and a strong customer service mentality.
Key Responsibilities
- Lead and Develop Team Members: Lead and develop team members in group and individual meetings to provide a five-star plumbing experience.
- Develop Processes: Develop and implement processes and procedures that deliver a consistent, five-star customer experience.
- Evaluate and Manage Installations: Evaluate, manage, and visit (as needed) plumbing installations to ensure safety, quality, and meet specifications of industry standards.
- Collaborate with Plumbers: Collaborate and instruct plumbers to ensure timely and efficient project completion.
- Address Customer Issues: Address customer issues and ensure effective and long-term problem resolutions.
- Troubleshoot Issues: Troubleshoot and resolve issues related to plumbing installations.
- Ensure Compliance: Ensure compliance with local plumbing codes and regulations.
- Communicate Effectively: Collaborate with other team members and communicate effectively with clients.
- Plan Meetings: Plan and lead daily/weekly plumbing meetings with applicable content in a positive and inspiring manner while communicating and upholding our core values.
- Maintain Workplace Culture: Develop and maintain a positive work-place culture.
Requirements
- 8+ Years of In-the-Field Plumbing Experience: 8+ years of in-the-field plumbing experience.
- 5+ Years Management Experience: 5+ years management experience.
- Strong Leadership Skills: Strong leadership and development skills.
- Knowledge of Plumbing Codes: Strong knowledge of plumbing codes, regulations, and installation.
- Five-Star Customer Service: Five Star customer service skills.
- Problem-Solving Skills: Excellent problem-solving and decision-making skills.
- Communication Skills: Strong communication and interpersonal skills.
- Organizational Skills: Ability to organize and multitask.
- Technology Skills: Excellent technology skills.
Benefits
- 401(k): 401(k)
- 401(k) Matching: 401(k) matching
- Company Vehicle: Company vehicle
- Fuel Card: Fuel card
- Healthcare: Healthcare
- Paid Time Off: Paid time off
- Professional Development Assistance: Professional development assistance
Work Schedule
Monday to Saturday
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