Experienced Guest Service Representative
1 week ago
We are seeking a skilled Guest Service Representative to join our team at Murphco of FL. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:
- Process guest check-ins and check-outs, ensuring accurate room assignments and payment processing.
- Manage hotel switchboard operations, forwarding calls and messages to the appropriate departments.
- Provide information and assistance to guests, resolving issues and concerns in a professional and courteous manner.
- Make reservations and ensure accurate quoting of booking, rate, and cancellation policies.
- Deliver mail, packages, and messages to guests in a timely and efficient manner.
- Count and reconcile bank at the beginning and end of each shift, ensuring accurate accounting.
- Make regular deposits in accordance with the hotel's deposit procedure.
Requirements:
- High school diploma or equivalent required.
- Clerical and cash handling experience necessary.
- Proficiency in computer and keyboard operations.
- Excellent verbal communication and interpersonal skills.
- Strong customer service skills and an enthusiastic, outgoing personality.
Working Conditions:
- Must be able to stand for 8-hour shifts, with walking and climbing stairs required.
- Occasional stooping, bending, and lifting of up to 50 pounds may be necessary.
- May assist guests with luggage on occasion.
Working Hours:
- Shift work with varying days and hours, dependent on hotel occupancy.
- Ability to work weekends and occasional overtime during special events and full occupancy.
- Schedule will be dictated by the Guest Service Manager.
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