Lead Operations Manager
3 days ago
This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.
Cultivating a High-Performing Team
We are seeking an experienced Lead Operations Manager to oversee our evening shift operations at Urban Air Adventure Parks. As a key member of our management team, you will be responsible for leading and influencing staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
Key Responsibilities:
- Supervise and direct staff to achieve exceptional customer service and operational excellence
- Assist in hiring, retention, coaching, discipline, and training programs
- Select, develop, and promote staff for more responsibility or internal opportunities
- Manage inventory, expenses, and entertainment services
- Maintain a safe, clean, and secure environment for guests and staff
Requirements:
- 1+ year supervisory or management experience required
- Strong communication and leadership skills
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Ability to establish working relationships with all employees, management, and vendors
- Appreciation of diversity and ability to work in a fast-paced environment
Salary Range: $55,000 - $65,000 per year, depending on experience
About Us: Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. We offer a dynamic and supportive work environment with opportunities for growth and development.
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