Client Operations Supervisor

4 weeks ago


Étreux, Hauts-de-France, United States Barry's Full time
Job Description

At Barry's, we're seeking a highly skilled and customer-focused Client Operations Supervisor to lead our studio's daily operations and provide exceptional client experiences. As a key member of our team, you'll be responsible for ensuring seamless class check-ins, studio opening and closing, and supporting management with key marketing initiatives and team development.

Key Responsibilities:
  • Lead on-duty staff to ensure efficient and effective studio operations
  • Support management with marketing initiatives, team development, and brand standards
  • Develop and maintain effective relationships with clients and staff
  • Assist with studio marketing strategy, including acquisition tactics and client engagement
  • Oversee inventory control and counts, and implement hospitality processes
  • Train and develop team members to ensure a consistent client experience
  • Manage studio systems, including Zendesk and Brandbot
  • Assess client needs and evaluate client satisfaction
Company Culture:

We're committed to upholding Barry's community and culture standards, and living our company mission, vision, and values daily. As a Client Operations Supervisor, you'll represent the Barry's brand within the studio and throughout the fitness community.

Required Experience:

  • Strong customer service skills
  • Availability to work 5 shifts, including weekends and public holidays
  • Friendly, outgoing personality and enthusiasm for the studio and job
  • Ability to prioritize and work within a fast-paced environment
  • Effective team player with a professional appearance and behavior


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