Client Operations Supervisor
4 weeks ago
At Barry's, we're seeking a highly skilled and customer-focused Client Operations Supervisor to lead our studio's daily operations and provide exceptional client experiences. As a key member of our team, you'll be responsible for ensuring seamless class check-ins, studio opening and closing, and supporting management with key marketing initiatives and team development.
Key Responsibilities:- Lead on-duty staff to ensure efficient and effective studio operations
- Support management with marketing initiatives, team development, and brand standards
- Develop and maintain effective relationships with clients and staff
- Assist with studio marketing strategy, including acquisition tactics and client engagement
- Oversee inventory control and counts, and implement hospitality processes
- Train and develop team members to ensure a consistent client experience
- Manage studio systems, including Zendesk and Brandbot
- Assess client needs and evaluate client satisfaction
We're committed to upholding Barry's community and culture standards, and living our company mission, vision, and values daily. As a Client Operations Supervisor, you'll represent the Barry's brand within the studio and throughout the fitness community.
Required Experience:
- Strong customer service skills
- Availability to work 5 shifts, including weekends and public holidays
- Friendly, outgoing personality and enthusiasm for the studio and job
- Ability to prioritize and work within a fast-paced environment
- Effective team player with a professional appearance and behavior
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