Island Registrar Lead

1 week ago

Portsmouth, New Hampshire, United States Star Island Full time
Senior Registration Expert Sought for Unparalleled Island Experience

We are seeking a highly skilled and detail-oriented Senior Registration Expert to join our team at Star Island Corporation, a unique non-profit organization located on the stunning Isles of Shoals off the coast of New Hampshire and Maine. As an Island Registrar Lead, you will play a vital role in ensuring seamless registration processes for conferences and events.

About Star Island

Star Island Corporation has been a cornerstone of the community since 1915, operating the conference center on Star Island. Our mission is to provide a supportive environment for educational, religious, and kindred purposes consistent with the principles of the Unitarian Universalist Association and the United Church of Christ. We strive to create a culture that stimulates openness, interpersonal communication, professionalism, and a high appreciation for process.

The Role

  • Oversee all aspects of registration processes, including training and supporting volunteer registrars
  • Manage data and information systems for conference registrations and island financial transactions
  • Supervise the Front Desk staff during peak seasons
  • Coordinate housing for conferees, volunteers, personal retreaters, employee guests, etc.
  • Process online and manual registration payments, compile weekly island deposits, and deliver them to the bank
  • Provide accurate and timely reports to the Finance Department
  • Work with programmers and database providers on maintenance, updates, and troubleshooting
  • Set up conference and event registration forms and webpages

Requirements

  • Bachelor's degree or equivalent required; Associate degree preferred
  • 2-4 years of customer service experience, preferably in the hospitality industry, and/or database management experience
  • Excellent English communication skills, both verbal and written; bilingualism a plus
  • Superb organizational skills, ability to prioritize assignments, and manage competing demands on time
  • Experience dealing with people, must be courteous, tactful, and discreet in handling confidential/sensitive information
  • Computer skills: expertise in database software, Microsoft Windows, Excel, Outlook; Raiser's Edge experience/expertise a significant plus

Benefits

  • This is a full-time opportunity with a flexible hybrid office work schedule (October-May)
  • The salary range is $50,000 to $65,000 depending on education and experience
  • Generous paid time off and holidays
  • Comprehensive benefits, including Health with HSA and Reimbursement, Dental, Life, Long-term, and Short-term disability insurance
  • 403(b) Retirement Plan with 5% contribution after one year of service
  • Rustic on-island housing and meals provided at no cost to the employee

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