Retail Sales Associate

4 weeks ago

Étreux, Hauts-de-France, United States EssilorLuxottica Full time
Job Title: Retail Sales Associate - Eyewear Expert

Join EssilorLuxottica, a global leader in the eyewear industry, as a Retail Sales Associate - Eyewear Expert. As a key member of our team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and achieving sales targets.

Key Responsibilities:
  • Provide outstanding customer service, ensuring client needs are met and their shopping experience is memorable.
  • Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
  • Display in-depth knowledge of the Brand, warranties, and optical add-on features offered to all customers.
  • Build and maintain relationships with clients, ensuring their needs are met both in-store and through follow-up communication.
  • Consistently meet and exceed daily, weekly, and monthly sales targets by upselling and cross-selling products.
  • Assist with minor adjustments and repairs.
  • Maintain a clean, organized, and visually appealing store environment on both the sales floor and back-of-house areas.
  • Provide omnichannel support, ensuring a seamless customer service experience among all platforms, including online and in-store services.
  • Understand and adhere to all brand policies and procedures.
  • Perform other miscellaneous duties as assigned by management.
Requirements:
  • High school diploma or equivalent.
  • 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Must be punctual and reliable, with a strong work ethic.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
  • Demonstrated ability to achieve sales targets and exceed customer expectations.
  • A team-player who is collaborative with others, adaptable, supportive, respectful, and open to feedback.
  • Ability to stand for extended periods and lift up to 25 pounds.
Preferred Qualifications:
  • Experience operating a POS system.
  • Luxury sales or eyewear industry experience.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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