Customer Service Representative
1 week ago
About Etnia Eyewear Culture
We are an independent international eyewear group with a rebellious, free, and innovative spirit. Our eyewear reflects our way of being, our love for art, and our attitude through life.
Our company is committed to making the best decisions every day and minimizing our social and environmental impact. We strive to become the most responsible version of ourselves.
We are a family company in full expansion with a passionate team of over 500 employees worldwide. Our headquarters are located in Barcelona, Spain, and we also have commercial offices in Miami, Vancouver, and Hong Kong.
About the Role
We are seeking a Customer Service Representative to join our team in Miami. The ideal candidate will have a native level of English and a proficient level of French and/or Spanish.
Key Responsibilities
- Respond to all incoming calls from customers and the sales network for the USA market.
- Process orders and guarantees to offer customers the best quality in terms of delivery.
- Manage complaints and claims to offer customers the best solution in each case.
- Solve transportation incidents to meet established deadlines.
- Assist other departments to ensure good communication with representatives and clients.
Requirements
- Minimum 2 years of experience working in a Customer Service department.
- Fluency in at least one of the following languages: French or Spanish.
- SAP knowledge is a plus.
What We Offer
- Incorporation into an international group in full growth.
- A stable project.
- Integration into a young, dynamic, and creative work environment.
- Possibilities for professional growth and development.
- Competitive salary and social benefits.
Benefits
- Villa Etnia unique experiences.
- Etnia Barcelona glasses for the team.
- Well-being in the office.
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