Facilities Operations Specialist

4 weeks ago

Upper Marlboro, Maryland, United States Daycon Products Co., Inc. Full time
Job Summary

Daycon Products Co., Inc. is seeking a skilled Facilities Operations Specialist to join our team. The successful candidate will provide operational support to our Onsite Properties team, ensuring seamless logistics and customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service to Onsite Properties customers, including property managers, service managers, and engineers.
  • Support the Onsite Properties team by performing will calls, organizing and resetting customer shops, and participating in shop set-ups for new customers.
  • Travel daily throughout MD, DC, and VA to assigned customer locations, ensuring timely and efficient service delivery.
  • Lead or assist in the organization of existing shops, including building shelves, bin boxes, sorting, and identifying parts, creating location databases, and setting min/max levels.
  • Collaborate with the Operations & Sales team to set up new clients, including identifying products, establishing min/max levels, setting up shelves, and labeling bins.
  • Provide emergency deliveries as directed by the Field Services Manager, ensuring prompt and reliable service.
  • Offer ongoing feedback to Daycon/Onsite leadership regarding customer trends or process improvement, driving continuous growth and excellence.

Requirements:

  • 1-3 years of experience providing field-based customer support.
  • Ability to professionally engage with customers in the field, building strong relationships and trust.
  • Willingness to spend the majority of workdays with local travel throughout MD, DC, and VA.
  • Basic computer proficiency, with ability to learn and adapt to new systems and tools.
  • Keen attention to detail and organizational skills, ensuring accurate and efficient service delivery.
  • Basic math skills, including multiplication, division, and fractions.
  • Ability to work independently and as a team, collaborating with colleagues to achieve shared goals.
  • Bilingual Spanish/English a plus, but not required.
  • A valid Driver's License and safe driving history, with ability to pass a pre-employment drug test and background check.

Physical Demands and Working Environment:

  • Frequent lifting of up to 50 pounds, with ability to stand, sit, or walk for extended periods.
  • Occasional exposure to toxic or caustic chemicals, with proper safety protocols in place.
  • Regularly required to work in an office, warehouse, or outdoor environment, with ability to adapt to changing conditions.
  • Specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • While performing the duties of this position, employees regularly drive to customer locations and work in other warehouse/storeroom environments.
  • Position will require employees to travel between sites in all types of weather, with ability to work in various conditions.

Job Posted by ApplicantPro

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