Inside Sales Representative/CSR

4 weeks ago


Los Angeles, California, United States National Trench Safety Full time
Job Description

At National Trench Safety, we are seeking a highly skilled Inside Sales Representative/CSR to support our sales and operations teams. The ideal candidate will have excellent communication skills, a quick learning ability, and a strong attention to detail.

Key Responsibilities:

  • Respond to customer inquiries, orders, and complaints in a timely and professional manner.
  • Generate sales documents, including invoices, contracts, and pick lists, and distribute them to the relevant departments.
  • Assist in resolving customer complaints and ensuring that customers are properly served.
  • Provide data and backup data to customers and other branches as requested.
  • Follow up with customers, branches, and shop/yard operations on open and unresolved customer issues.
  • Report on out-of-line conditions affecting customer satisfaction.

Requirements:

  • Minimum one year of experience working as an Inside Sales Rep or on a sales desk, preferably in the construction equipment industry or underground safety rental industry.
  • Reliable transportation.

Why work for National Trench Safety?

  • Competitive salary with a generous and comprehensive benefit package.
  • 401(k) retirement plan with company match and immediate vesting.
  • Team Ownership Program (TOP) grants an annual stock award to every active full-time employee.
  • Flexible spending and health savings accounts.
  • Basic and Voluntary life and disability insurance.
  • Paid Time Off that is either awarded or begins to accrue on the first pay period.
  • 8 paid holidays.
  • Birthday and Work Anniversary holidays after one year of service.
  • Incentive bonus plans.
  • Educational assistance.

About Us: At National Trench Safety, we specialize in the rental and sale of excavation safety products. We equip job sites with everything from a barricade to complete site-specific trench shoring plans as well as the equipment required to execute the plan.

About our Team: Our team of employees is our most valuable asset and one of our customers' greatest resources. We are a customer service-focused organization, which can be reflected in our company culture and commitment to our customers.



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