Fitness Experience Coordinator

7 days ago


Albany, New York, United States Retro Fitness Full time
Member Experience Associate

We are seeking a highly motivated and enthusiastic individual to join our team as a Member Experience Associate at Retro Fitness. As the face of our club, you will be responsible for creating a welcoming and exceptional experience for our members.

Key Responsibilities:
  • Greet and check in members, ensuring a smooth and efficient experience.
  • Resolve customer issues in a professional and effective manner.
  • Drive membership sales and retention through excellent communication and interpersonal skills.
  • Follow up with prospects to ensure a seamless onboarding process.
  • Sell in-store merchandise and promote our services to members.
  • Maintain a safe and clean environment for members and staff.
  • Perform opening and closing duties as scheduled.
Requirements:
  • Passion for helping others and delivering exceptional customer service.
  • Positive and upbeat personality with excellent communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Member experience oriented with a focus on creating a welcoming atmosphere.
  • Punctual, responsible, and detail-oriented with a strong work ethic.
  • CPR/AED training preferred.
  • Prior experience in retail or hospitality is an asset.
What We Offer:

A competitive hourly rate plus commission, a dynamic and supportive work environment, and opportunities for growth and development.

We are looking for a candidate who is available to work 12:00 pm - 9:00 pm Monday-Friday, with occasional weekend and break coverage. If you are a team player with a passion for delivering exceptional member experiences, we encourage you to apply.



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