Account Executive
9 hours ago
The Account Executive - Retail Partners role serves as a liaison between Charter Communications and our Retail Partner big box retailer portfolio. This position grows revenues by maximizing sales through managing the day-to-day relationship of assigned book of business to maximize opportunities, ensuring representation of the Charter Communications brand while protecting the overall customer experience.
Key Responsibilities- Responsible for strategy execution, field sales operations, and support of assigned big box retailers.
- Provide account management including audits, field visits, training, business reviews, product knowledge support, customer concerns, brand compliance, and merchandising.
- Conduct regular meetings, trainings, and account reviews with assigned partners while ensuring they are maximizing Charter Communications sales, as well as meeting quality standards and KPIs.
- Maintain knowledge, ensure delivery, and understanding of current products, services, promotions, offerings, etc. to assigned partners.
- Collaborate closely with owners from assigned partners to create/manage growth plans.
- Work with our Operations, Strategy, and divisional teams to ensure alignment with department and company's objectives.
- Coordinate and assist with special events, oversee staffing, merchandising, and sales execution.
- Forecast and allocate monthly goals to assigned partners at the start of each new fiscal month.
- Meet or exceed assigned KPI metrics including sales quotas, product mix, chargeback, etc.
- Ability to assimilate provided sales metrics and form strategies to improve poor performance areas and maximize assigned partners' potential.
- Provide frequent reports to channel leadership including sales impact factors, activity feedback, challenges, etc.
- Prospect new business for quality partners that will represent Charter Communications professionally and drive incremental sales volume.
- Ability to read, write, speak, and understand English.
- Sales presentation skills, problem-solving capabilities, organized, and demonstrated initiative.
- Effective written, verbal, and interpersonal communication skills.
- Ability to work independently.
- Comfort utilizing Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
- Travel frequently within the assigned territory.
- Flexibility to work retail hours and adjust schedule as needed based on assigned partners' needs and to maximize sales opportunities.
- Reliable transportation.
- Valid and active State driver's license and safe driving record, as required.
- Bi-lingual a plus.
- Preferred years of strong sales experience with a proven track record - 5+.
40% in office and 60% in field with weekly field visits to assigned partners and applicable retail locations. Occasional division-wide travel required.
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