Account Executive

9 hours ago


Maryland Heights, Missouri, United States Charter Communications Full time
Job Summary

The Account Executive - Retail Partners role serves as a liaison between Charter Communications and our Retail Partner big box retailer portfolio. This position grows revenues by maximizing sales through managing the day-to-day relationship of assigned book of business to maximize opportunities, ensuring representation of the Charter Communications brand while protecting the overall customer experience.

Key Responsibilities
  • Responsible for strategy execution, field sales operations, and support of assigned big box retailers.
  • Provide account management including audits, field visits, training, business reviews, product knowledge support, customer concerns, brand compliance, and merchandising.
  • Conduct regular meetings, trainings, and account reviews with assigned partners while ensuring they are maximizing Charter Communications sales, as well as meeting quality standards and KPIs.
  • Maintain knowledge, ensure delivery, and understanding of current products, services, promotions, offerings, etc. to assigned partners.
  • Collaborate closely with owners from assigned partners to create/manage growth plans.
  • Work with our Operations, Strategy, and divisional teams to ensure alignment with department and company's objectives.
  • Coordinate and assist with special events, oversee staffing, merchandising, and sales execution.
Sales and Business Development
  • Forecast and allocate monthly goals to assigned partners at the start of each new fiscal month.
  • Meet or exceed assigned KPI metrics including sales quotas, product mix, chargeback, etc.
  • Ability to assimilate provided sales metrics and form strategies to improve poor performance areas and maximize assigned partners' potential.
  • Provide frequent reports to channel leadership including sales impact factors, activity feedback, challenges, etc.
  • Prospect new business for quality partners that will represent Charter Communications professionally and drive incremental sales volume.
Requirements
  • Ability to read, write, speak, and understand English.
  • Sales presentation skills, problem-solving capabilities, organized, and demonstrated initiative.
  • Effective written, verbal, and interpersonal communication skills.
  • Ability to work independently.
  • Comfort utilizing Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
  • Travel frequently within the assigned territory.
  • Flexibility to work retail hours and adjust schedule as needed based on assigned partners' needs and to maximize sales opportunities.
  • Reliable transportation.
  • Valid and active State driver's license and safe driving record, as required.
Preferred Qualifications
  • Bi-lingual a plus.
  • Preferred years of strong sales experience with a proven track record - 5+.
Working Conditions

40% in office and 60% in field with weekly field visits to assigned partners and applicable retail locations. Occasional division-wide travel required.

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