Airline Customer Service Representative in JFK Airport

1 month ago


NC United States Hallmark Aviation Services Full time

Job Summary:

The Airline Customer Service Representative will be responsible for providing exceptional customer service to airline passengers at JFK Airport. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide customer service to airline passengers, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Operate a computerized system to manage customer interactions and track issues.
  • Collaborate with airline staff to ensure seamless customer experience.
  • Meet or exceed customer satisfaction targets.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Working Conditions:

This role requires working in a busy airport environment, with frequent exposure to noise, crowds, and varying weather conditions.

Benefits:

Hallmark Aviation Services offers a competitive salary, benefits package, and opportunities for career growth and development.



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