Support Specialist Lead

7 days ago


Townsend, Delaware, United States Casella Waste Systems Full time
About the Role

We are looking for a Support Specialist Lead to join our team at Casella Waste Systems. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via phone, email, and chat.

About You

  • You have a passion for delivering exceptional customer service and a strong understanding of business products and services.
  • You have at least 2 years of experience in a customer-facing role and excellent communication and problem-solving skills.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and implement processes to improve customer satisfaction and reduce resolution times.

Requirements

  • A high school diploma or equivalent is required.
  • At least 2 years of experience in a customer-facing role is preferred.
  • Excellent communication and problem-solving skills are essential.

What We Offer

  • Competitive salary: $50,000 - $65,000 per year.
  • Medical, dental, and vision insurance.
  • 401(k) matching program.
  • Tuition assistance program.


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