Support Specialist Lead
7 days ago
We are looking for a Support Specialist Lead to join our team at Casella Waste Systems. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via phone, email, and chat.
About You
- You have a passion for delivering exceptional customer service and a strong understanding of business products and services.
- You have at least 2 years of experience in a customer-facing role and excellent communication and problem-solving skills.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and implement processes to improve customer satisfaction and reduce resolution times.
Requirements
- A high school diploma or equivalent is required.
- At least 2 years of experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills are essential.
What We Offer
- Competitive salary: $50,000 - $65,000 per year.
- Medical, dental, and vision insurance.
- 401(k) matching program.
- Tuition assistance program.
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