Customer Service Coordinator

1 day ago


Jacksonville, Florida, United States Equiliem Full time

Job Summary

We are seeking a skilled Call Center Representative to join our Equiliem team. As a key member of our customer service team, you will be responsible for fielding customer calls and emails, providing information, and ensuring excellent customer service.

Key Responsibilities:

  • Respond to all customer inquiries and resolve issues in a timely and professional manner.
  • Manage service requests and sales orders for contract parts, returned parts, and projects.
  • Coordinate repairs and technical support with field personnel and schedule workload accordingly.
  • Ensure all project information is updated in Salesforce.
  • Manage quotes being sent to customers and process through to the Order Entry team for order creation.
  • Keep customers regularly informed of service request progress.

Requirements:

  • Proven experience as a call center representative or similar position.
  • Experience in customer service is essential.
  • Proficient in English; good knowledge of additional languages will be a definite plus.
  • Working knowledge of MS Office.
  • Ability to work under pressure and independently.


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