Customer Service Coordinator
1 day ago
Job Summary
We are seeking a skilled Call Center Representative to join our Equiliem team. As a key member of our customer service team, you will be responsible for fielding customer calls and emails, providing information, and ensuring excellent customer service.
Key Responsibilities:
- Respond to all customer inquiries and resolve issues in a timely and professional manner.
- Manage service requests and sales orders for contract parts, returned parts, and projects.
- Coordinate repairs and technical support with field personnel and schedule workload accordingly.
- Ensure all project information is updated in Salesforce.
- Manage quotes being sent to customers and process through to the Order Entry team for order creation.
- Keep customers regularly informed of service request progress.
Requirements:
- Proven experience as a call center representative or similar position.
- Experience in customer service is essential.
- Proficient in English; good knowledge of additional languages will be a definite plus.
- Working knowledge of MS Office.
- Ability to work under pressure and independently.
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