Crisis Resolution Program Manager

5 days ago


New Haven, Connecticut, United States Columbus House Full time

Seamless service delivery is paramount at Columbus House, a leading organization providing vital support to families in need.

The Family Triage Coordinator will be instrumental in overseeing the daily operations of our residential program, ensuring the highest level of care and guidance for our clients.

We are seeking an experienced professional to fill this critical role, which involves direct supervision and training of residential staff, as well as coordination with local agencies and social service providers.

This position requires exceptional organizational and time management skills, with a strong emphasis on communication and interpersonal relationships. The ideal candidate will possess a deep understanding of human services, crisis intervention, and trauma-informed care.

Key Responsibilities:

  • Create strength-based person-centered approaches
  • Provide linkages to clients who need social, mental health, educational, vocational, recreational, transportation, spiritual, and/or substance use services
  • Coordinate and collaborate with other agencies and social service providers
  • Enforce program rules and supervise resident chores and bi-weekly house meetings
  • Train and empower supervisees to be effective in the completion of tasks
  • Attend weekly and monthly agency, program, and network meetings
  • Maintain and update all required charting and notes as required by Columbus House, and other related duties as assigned to support the operation of Family triage
  • Enter and maintain Communication Log and any other tracking sheet created for the Family Triage
  • Hire, train, and supervise all residential program staff, providing all necessary oversight and supervision and ensuring consistency and continuity of services rendered
  • Monitor Residential Staff scheduled Relias Online Training monthly
  • Provide monthly Supervision to the Family Triage Staff
  • Complete the Residential Staff's Annual Employee Performance Evaluation
  • Provide Supervisory coverage to the Family triage Program
  • Responsible for the completion of reports as needed
  • Responsible for the provision of a safe and healthy environment for the Families and Staff at the Family Triage
  • The coordinator will be on call and provide supervision and guidance as needed

Requirements:

  • Bachelor's degree in human services (preferable) with a minimum of 2 years' experience working in human services or related fields, or five years' experience as a case manager working in human services or related fields
  • Excellent organizational and time management skills with a deadline-oriented mindset
  • Strong written and oral communication skills employing the English language
  • Proficient in Microsoft Office and other common desktop applications
  • Able to effectively use the local network of substance abuse, mental health, and social services providers
  • Familiar with criminal justice and able to engage, manage, motivate, and support individuals
  • Familiar with mental health, substance abuse, and dual diagnosis issues and group dynamics
  • Complete knowledge base of all aspects of the delivery of person-centered case management
  • Able to meet all documentation requirements
  • Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma-informed care, and motivational interviewing
  • Valid drivers' license with a good driving history

What We Offer:

  • $25 per hour salary range
  • Monday – Friday schedule, 4:00 p.m. to 10:00 p.m., with on-call responsibility


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