Customer Service Team Lead

3 days ago


Fort Myers, Florida, United States Penske Full time

The Vehicle Maintenance Management Supervisor role at Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.

Job Summary:

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team in Fort Myers, FL. As a key member of our customer service team, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan to ensure excellent customer service and productivity.

The ideal candidate will have 2 years of customer service experience, at least 1 year of hands-on mechanical experience, and strong communication skills. They will also be able to develop daily and weekly workforce plans, communicate with customers regarding maintenance updates, and ensure all Penske Rental units are maintained and prepared for customers.

This is an exciting opportunity to work in a dynamic and fast-paced environment where you will have the chance to grow your skills and advance your career. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:
  • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
  • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
  • Assure that all Penske Rental units are maintained and prepared for customers.
  • Ensure parts are available for scheduled work.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide customer service, assuring customers are satisfied and will return for additional business.
  • Maintain shop productivity by optimizing the work plan.
Requirements:
  • 2 years of customer service experience required.
  • At least 1 year of hands-on mechanical experience required.
  • Strong communication skills and ability to work effectively in a team environment.
  • Ability to develop and implement effective solutions to customer service issues.
  • Basic computer skills and proficiency in service scheduling programs and diagnostic tools.
What We Offer:
  • A competitive salary of $55,000 - $65,000 per year based on experience.
  • A comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • The opportunity to work in a dynamic and growing industry with opportunities for advancement.
  • A collaborative and supportive work environment.


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