Commercial Deposit Support Specialist
4 weeks ago
As a Commercial Deposit Support Specialist at M&T Bank, you will serve as the single point of contact for commercial deposit customers, providing superior support and ensuring efficient delivery of commercial deposit accounts. Your primary responsibilities will include acting as the first line of defense to mitigate unnecessary exposure to risk, resolving client requests and issues independently, and escalating when necessary.
Key Responsibilities:
Act as first-point-of-contact support for internal and external customers regarding commercial deposit related matters.
Maintain exemplary relationships with new and existing customers.
Resolve client requests and/or issues independently, escalate when necessary.
Commercial Deposit Account Management:
Assist commercial customers with deposit needs.
Educate customers and explain features and benefits of Commercial Solutions; make recommendations based on the customer's identified needs.
Execute requests for Commercial Deposit Accounts including opening and maintenance, servicing (pull statements, waive fees, stop payments, remove dormancy, miscellaneous), money movement (book transfers, service-assisted wires, official checks), and Risk Management (fraud prevention, audit requirements) with adherence to policies and procedures within established timeframes.
Knowledge and Skills:
Develop understanding and knowledge of products and services offered by Treasury Management.
Specifically, Commercial Deposit Account types and functionality to be able to recommend suitable solutions to meet customers' needs within established timeframes.
Ability to utilize bank systems effectively to process and track transactions accurately.
Ability to work under time constraints and handle multiple tasks in support of various assignments and bring to resolutions within established service level agreements.
Education and Experience:
Associate's degree, with a minimum of 2 years related experience (Financial/Banking Industry, Customer Service etc.) OR in lieu of a degree, a combined minimum of 4 years higher education and/or work experience, including a minimum of 2 years related experience (Financial/Banking Industry, Customer Service etc.).
Professional and clear written/verbal communication skills and attention to detail are necessary to deliver high quality service, while ensuring accuracy and timely completion.
Physical Requirements:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $38.40 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
About M&T Bank:
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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