Customer Service Representative

7 days ago


Austin, Texas, United States Wal-Mart Full time

At Sam's Club, we're committed to providing exceptional customer service and creating a positive shopping experience for our members.

Compensation:

We offer a competitive hourly wage range of $19.00 to $26.00, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

About the Role:

As a Member Frontline Service associate, you will be responsible for ensuring area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

You will also provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member and identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise.

In addition, you will maintain self-checkout area, resolve member issues and concerns, promote Sam's Club products and services, provide guidance and support to members regarding self-service technology, process member purchases, assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, and assist members with transactions utilizing self-checkout area.

You will also assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintaining paperwork, logs, and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.

Furthermore, you will assist with the training of Member Frontline Service associates on company processes and procedures, teach new technology and tool functionality, deliver new program rollout training, and provide continuous learning and process improvement opportunities.

Requirements:

  • Customer Service
  • Retail experience including operating front-end equipment (e.g., cash register)
  • Working with mobile retail applications

Benefits:

We offer a comprehensive benefits package, including health benefits, financial benefits, paid time off benefits, and more.

Please note that eligibility requirements apply to some benefits and may depend on your job classification and length of employment.



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