Business Systems Analyst

2 days ago


Portland, Oregon, United States WebMD Full time
Job Title: Technical Analyst

WebMD Health Services is a leading provider of well-being programs for employers and health plans. We are seeking a highly skilled Technical Analyst to join our team.

Job Summary:

The Technical Analyst will guide clients in evaluating options and making recommendations using WHS best practices to ensure business needs are met. Responsibilities include authoring, documenting, and delivering clear, concise, and complete technical and/or functional specifications that drive the successful completion of projects and implementations.

Key Responsibilities:
  • Implement the scope as agreed upon and guide the client through the functional and technical pieces of the implementation
  • Collaborate with internal and external stakeholders to understand client business needs and be able to translate needs to the configuration of the solutions
  • Author functional and/or technical specifications for client implementations
  • Analyze and triage functional and technical issues throughout the implementation
  • Define and drive the client acceptance testing process to identify required changes and communicate changes to development
  • Provide post-launch functional and technical support until the implementation is stabilized and fully transitioned to the long-term client care team
Requirements:
  • 1-2 years of experience writing functional and/or technical requirements for software implementations
  • Demonstrated ability to successfully implement complex and technical solutions in a technology-intensive, dynamic, and fast-paced environment
  • Highly organized individual with successful multi-tasking skills
  • Independent time management skills
  • Manage client expectations effectively
  • Professional and client-friendly presence
Preferred Qualifications:
  • BS/BA or equivalent
  • Experience with Quality Assurance
  • Ability to travel 5-10% when needed

As a member of WebMD Health Services, you may have access to confidential and sensitive information that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization's information security policies; protect assets from unauthorized access, disclosure, modification, destruction, or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.



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