Patient Care Advocate

6 days ago


San Francisco, California, United States Upward Health Full time
Company Overview

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help.

Job Summary

We are seeking a dedicated Patient Care Advocate to join our team. As a Patient Care Advocate, you will work closely with patients, healthcare providers, and community resources to deliver high-quality care and support.

About the Role

The ideal candidate will possess excellent communication skills, a strong ability to work independently, and a passion for delivering exceptional patient care. You will be responsible for conducting direct outreach to patients, enrolling them into our program, and coordinating care between patients and interdisciplinary care teams.

You will also analyze patient data to determine patient needs or treatment goals, assess physical conditions of patients to aid in diagnosis, treatment, and referrals, and explain technical medical information to educate patients.

In addition, you will cultivate and support primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan, and build rapport with Upward Health patients utilizing motivational interviewing techniques.

As a Patient Care Advocate, you will be required to make follow-up calls and home visits to patients, document each patient encounter with accuracy and precision, and prepare reports and documents as needed.

Requirements
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
  • High school graduate or GED required.
  • A valid driver's license and auto liability insurance.
  • Reliable transportation and the ability to travel within your assigned territory or other as needed to support patient needs plan and training requirements.
  • Experience in Chronic Care Management model OR experience with chronically ill/elderly patients.
  • Long-time resident of the community with good knowledge of the resources of this community.
  • Ability to complete Upward Health's initial training program and ongoing educational requirements as assigned, both virtually and in-person.
  • Technologically savvy with basic computer skills, including ability to type.
Salary and Benefits

$23-27 yearly salary, plus benefits.



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