Dynamic IT Network Manager

7 days ago


Hadley, Massachusetts, United States Paragus Strategic IT Full time

Job Title:

Dynamic IT Network Manager

 

Overview

Paragus Strategic IT is the leading provider of outsourced IT services in the Pioneer Valley, dedicated to delivering exceptional customer experiences. We're on a mission to expand our reach across the nation, with a focus on scalability and innovation.

 

Salary Range:

$65,000 - $85,000 per year (DOE)

 

Job Description

We're seeking an experienced and skilled Network Manager to join our team. As a key member of our IT department, you will be responsible for ensuring seamless network operations, monitoring performance, backups, and security, as well as maintaining compliance protocols.

 

Key Responsibilities:

  • Recommend and uphold Paragus Best Practices for client IT infrastructure, ensuring adherence to security, compliance, and maintenance protocols.

  • Perform regular Health Checkups on client IT infrastructure, identifying areas for improvement and ensuring network security and compliance.

  • Manage network hardware / software replacement & renewal schedules. Recommend improvements and document any declined suggestions.

  • Perform compliance assessments based on State, Federal, industry, and internal policies, and provide actionable solutions to address any gaps in the client's best interest.

  • Collaborate with your client team to deliver outstanding customer service that prioritizes the client's best interests and satisfaction.

  • Keep comprehensive documentation as it relates to server and network topology, asset inventory, and configurations for reliable and organized client support.

  • Act as a resource for escalated issues, following security protocols and raising concerns to the Director of Security & Compliance as needed.

  • Participate in our on-call rotation, providing 24/7 support for 3 weeks per year to keep clients' systems running smoothly.

 

Ideal Candidate

The ideal candidate for this role is a highly motivated and experienced Network Manager with a strong understanding of network management, security, and compliance. You should have excellent communication skills, attention to detail, and the ability to work independently while collaborating with the team.

 

Requirements:

  • 4+ years of prior IT and System Administration experience required

  • Experience working for an IT Managed Service Provider preferred

  • Experience working directly with a client or customer

  • Intermediate knowledge of Microsoft operating systems and suite of products (Outlook, Word, Excel PowerPoint, etc.) required

  • Experience with firewalls, switches, and Access Point topologies (e.g., Meraki, SonicWall, etc.).

  • Experience with disaster recovery planning and business continuity strategies.

  • Proficient in documenting IT systems and networks using tools like IT Glue or similar platforms.

  • Familiarity with regulatory compliance standards (e.g., HIPAA, PCI-DSS, CMMC)

  • Proven ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

  • Advanced network configuration, monitoring, and troubleshooting experience required

  • Ability to work independently and proactively determine areas requiring additional attention, monitoring, or maintenance

  • Strong documentation, inter-personal, and communication skills

  • Experience with infrastructure design and layouts preferred

 

Benefits

Flexible hybrid work schedule with only three days in office required per week.



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