Customer Service Representative

1 week ago


Batavia, Ohio, United States Mr Appliance Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mr. Appliance. As a key member of our office team, you will be responsible for providing exceptional customer service experiences for customers with broken appliances.

Key Responsibilities
  • Answer incoming calls and empathize with customers to understand their appliance repair needs.
  • Respond to customer inquiries and schedule in-home service appointments with our trained Appliance Repair Technicians.
  • Effectively communicate with customers to ensure they understand the appointment time and services needed.
  • Order and receive parts to ensure efficient use of company materials.
  • Enter data into our company software to track customer interactions and repair history.
Requirements
  • High school diploma or equivalent.
  • Good telephone communication skills and basic computer and data entry skills.
  • Previous office experience is a plus.
What We Offer
  • No nights or weekends: We value having a solid work-life balance.
  • Benefits: Holiday and PTO are offered after 90 days of employment.
  • PTO: paid time off of 8 days first year and 12 days years 2-4.
  • Fun Team Environment: We stand by our culture and build our team with people that love what they do.


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